1st shift, Customer Service

2 weeks ago

Greer, United States R&R Resolute Staffing Firm Full time
Job DescriptionJob Description

1st shift, Customer Service / Office Assistant Position (DIRECT HIRE) TAYLORS SC (Not far from Greenville, TR, or Greer)

We have worked with this client for several years and know that strong character, strong communication skills, very strong computer skills, and longevity with past employers are the priorities when evaluating applicants. Please know this will be a multiple-step process and they would rather take their time to determine the right fit for your benefit and theirs. We may require multiple interviews. This role is not meant for someone needing an immediate start.

Scheduled: 1st shift, Monday – Friday (as early as 7am & as late as 5:30pm)

Starting salary: $45-50,000/an (50k is MAX starting salary but there is room for growth if willing to take on additional responsibilities)

Environment: Industrial Plant (mainly in OFFICE) - will need to run errands from time to time.

Qualifications

· Education/Experience– High school diploma or equivalent required

· Three (3) plus years of experience in customer service or customer-service training required

· Experience using MS Office applications (Excel, Word, Outlook, etc.)

· Excellent oral and written communication skills required, attention to detail, great organizational skills, as well as a high level of patience, understanding, and tact, often under difficult circumstances

Responsibilities

· The selected candidate will report directly to the Customer Service Manager

· The candidate will be responsible for:

· Processing customer orders and sending confirmations.

· Entering order changes and updates per requirements.

· Entering and sending work orders to production with detailed instructions.

· Setting up shipments with dispatch/carriers, preparing and sending all ship documents for daily shipments.

· Providing or forwarding customer ship documents for daily moves.

· Working closely with other departments to identify efficiency issues, develop solutions, and implement changes.

· Creating reports to facilitate processes to streamline customer needs.

· The selected candidate will also answer phones, monitor the front lobby for all visitors, order office supplies, sort mail, and file in addition to other duties, as assigned.

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