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General Manager
2 months ago
Starlets of NY, a leading nightclub in NYC is seeking an experienced and motivated General Manager (GM) to join our team You will be responsible for overseeing daily operations and managing all aspects of the club - including, but not limited to: Bartenders, DJs, Photographers, Security, Busboys, Kitchen, Sub-Contractors and other personnel. You will ensure that our high standards of customer service, safety and overall guest experience are maintained.
Responsibilities:
- Supervise and oversee the entire staff
- Oversee guest services and resolve escalations or customer service issues in a professional manner
- Create and adjust optimal staff schedules to meet club needs
- Monitor inventory, supplies and overall club maintenance needs
- Collaborate with marketing, promotional and event teams to plan and execute events
- Submit daily and weekly end-of-business reports
- Maintain communication with ownership on club performance, staff concerns, and improvement opportunities
- Meet with staff regularly to ensure the high performance and customer service standards
Qualifications:
- Proven experience as a manager in hospitality, nightlife, or entertainment industry
- Ensure confidentiality and professionalism when working with high-profile guests who value discretion
- Clear and timely communication and problem solving skills
- Strong leadership qualities and management skills with the ability to stay organized will overseeing multiple departments
- Ability to thrive in a fast-paced environment
- Capacity to manage budgets, labor costs, inventory, and operations
- Basic knowledge of safety, health, and compliance regulations for food and beverage service
- Strong attention to following up on open tasks and providing updates as necessary
- Ability to take ownership of tasks and projects and manage them efficiently without the need for micromanagement
*Salary is negotiable and bonus pay will be determined based on performance.