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Resource Specialist

4 months ago

Greenfield, United States LifePath Inc. Full time
Job DescriptionJob DescriptionCOMMUNITY OPTIONS RESOURCE SPECIALIST

LifePath is a mission-driven, collaborative, and community-focused human services agency seeking a full-time (35 hr/wk) Resource Specialist.

The Resource Specialist is a member of the Information and Caregiver Resource Center (ICRC) team. ICRC provides information and referral, follow-up and advocacy to callers and processes intake information for internal programs operated by LifePath. The Resource Specialist serves as the public’s entry point to LifePath’s services and also has responsibilities in LIfePath's Expanded Information and Referral; Massachusetts Family Caregiver Support Program; and Options Counseling.

This is a full time position (M-F, 35 hrs per week); pay is $21.60 per hour, generous benefits.

Interested in joining the caring and compassionate LifePath team in this valuable role as Resource Specialist? Please submit a cover letter and your resume.

LifePath is deeply committed to the principles of equity, diversity and inclusiveness. Bilingual, minorities, women and candidates with disabilities are encouraged to apply.


QUALIFICATIONS:

Bachelor’s Degree in a Human Service related field preferred with years’ experience working with elders and caregivers

The position requires:

  • Ability to work independently and within a team
  • Excellent customer service skills
  • Strong verbal and written communication
  • Knowledge of community resources and ability to research options
  • Sensitivity to work with diverse populations in their homes, virtually and telephonically.
  • Comfort with individual and group outreach events and presentations.
  • Ability to work within databases, use Google and Microsoft Office Suite, virtual platforms, and other technology.
  • Ability to travel throughout Franklin County and North Quabbin region

ESSENTIAL FUNCTIONS / DUTIES & RESPONSIBILITIES:

  1. Conduct consumer interviews to determine individual needs and options.
  2. Complete intake assessments based programs including MassHealth screenings for internal agency programs
  3. Assist consumer in developing a plan of care that is consumer-directed and includes services, programs, financial resources and other supports identified by the RS or consumer.
  4. Maintain up-to-date and comprehensive information of available resources for elders, caregivers and individuals with disabilities.
  5. Maintain current understanding of relevant regulations and application procedures of entitlement benefits.
  6. Conduct community presentations and outreach activities through public speaking engagements or related activities.
  7. Provide follow-up communication with consumers as needed to ensure outcomes of previous contact and offer additional assistance in locating other services as necessary.
  8. Maintain accurate and up-to-date documentation according to program and agency requirements. of Information and Referral (I&R) calls, follow-up and advocacy work. Complete daily call log in database on all calls.
  9. Participate in activities to assist the Aging and Disability Resource Consortium (ADRC) in gaining visibility and continued collaboration between LifePath and community agencies, providers, etc.
  10. Participate in regular agency meetings and team meetings and attend in-service trainings.
  11. Maintain accurate and up-to-date documentation according to program and agency requirements. of Information and Referral (I&R) calls, follow-up and advocacy work. Complete daily call log in database on all calls.

Physical and Mental Demands:

Physical: Visual, speaking, auditory and mobile capacity necessary:

Capacity to see computer screen, read written material and drive a car.

Capacity to hear and speak on the telephone.

Capacity to communicate verbally with consumers, caregivers, supervisors and managers.

Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc.

Capacity to drive in all weather to visit clients in their homes

Capacity to navigate uneven terrain in all weather to visit clients in their homes

Capacity to climb stairs

Ability to sit or stand for extended periods of time.

Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.

Occasional bending, squatting, and twisting to perform work functions.

Occasional capacity to lift up to 25 pounds.

Mental:

Ability to understand and/or interpret complicated program instructions and laws.

Capacity to learn complicated computer software

Capacity to deal rationally and calmly with varying personalities

Capacity to work well in fast paced, rapidly changing environment.

Environmental and Working Conditions

Work is split between indoor office work and traveling outdoors to meetings, trainings and consumers’ homes.

Must be able to tolerate odors and pollutants including but not limited to smoke, air fresheners, pet dander, personal odors, etc. from a variety of in-home conditions.

Must be able to tolerate by-products of office machine operation.

Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.