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OVERVIEW: Responsible for management and oversight of the branch, including sales and service, operations and leadership of the staff. Provides leadership and development for branch leaders and staff to meet / exceed goals and objectives while providing consistent and excellent member experience.
JOB RESPONSIBILITIES:
· Ensure excellent member service, every member, every transaction, every time.
· Hire, assess, coach and develop high performing branch teams to ensure consistency and uniformity in providing excellent member service, achieving sales goals, and ensuring an operationally and regulatory compliant branch at each given location.
· Create and ensure an ongoing sales through service culture. Ensure branch staff possess and utilize sales, service, and cross-sell skills to achieve individual and team sales goals.
· Assist in the creation, implementation, and achievement of the branch business plan and branch objectives. Implement appropriate strategies to meet sales and service goals while maintaining a safe operation in each location.
· Implement and monitor sales and cross-selling programs to continue to improve products per member while ensuring members are advised of the best products and services to best fit their financial needs.
· Ensure top-notch member service standards are being met within the branch; oversee branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
· Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe operation within the branch.
Company DescriptionWith nearly $100 million in total assets, SCFCU has grown to become one of the prominent credit unions in the Memphis metro. We continue to serve a very loyal member base while offering products and services to new members daily. Our culture here at Shelby County FCU is “member-centric,” meaning we keep our membership top of mind in all we do.Company DescriptionWith nearly $100 million in total assets, SCFCU has grown to become one of the prominent credit unions in the Memphis metro. We continue to serve a very loyal member base while offering products and services to new members daily. Our culture here at Shelby County FCU is “member-centric,” meaning we keep our membership top of mind in all we do.