NextGen Development Analyst
2 months ago
The NextGen Development Analyst is responsible for resolving NextGen template, document, and SQL report customization requests, development of OSIS Solution offerings using, but not limited to SQL, Crystal Reports, and NG Template Editor while providing high-quality customer service, properly documenting and timely communication of development/needs and collaborating with numerous departments to ensure timely resolution as well as building relationships that facilitate client confidence in OSIS and the organization’s team members.
JOB RESPONSIBILITIES:
- Builds and maintains client and internal relationships to drive mutually beneficial solutions and drive positive client experiences; acts as subject matter expert/consultant.
- Receives escalated tickets; resolves or escalates tickets based on client, client needs and application issues; communicates NextGen updates that need to be completed to resolve client issues with other internal resources as needed.
- Assists in educating internal and external teams about NextGen capabilities and feasibility, timeline and cost of template modifications.
- Maintain up-to-date documentation of client-specific customizations, OSIS Solutions development, and status updates.
- Responsible for follow-up on assigned client projects; participates in scheduled Client calls; remote and onsite training; acts as subject matter expert to other internal teams; evaluates the feasibility of client requests.
REQUIRED EDUCATION AND EXPERIENCE:
- Associate's degree or 5+ years’ experience in Information Technology
- 5+ years’ experience troubleshooting and developing NextGen software templates.
- NextGen Certified
- 5+ years of SQL Experience Preferred
- 5+ years of experience with SQL Stored Procedure knowledge
- 5+ years of experience with Crystal Reports
PREFERRED EXPERIENCE:
- Experience in Healthcare IT
- Knowledge of the most up-to-date version of NextGen EHR and EPM
TELECOMMUTING AND TECHNICAL REQUIREMENTS:
This position is considered a remote position with full telecommuting privileges. Must have the following:
- Cable or Fiber Internet Service
- Download speed of 20Mbps or higher
- Upload speed of 5Mbps or higher
At OSIS, we celebrate diversity and believe in creating an inclusive workplace where everyone feels empowered to bring their authentic selves to work. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive culture where all employees feel welcomed, valued, and respected. Join us in our mission to build a diverse and dynamic team that serves Federally Qualified Health Centers nationwide.
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