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Team Lead

4 months ago

Phoenix, United States Urban Air Ahwatukee Full time
Job DescriptionJob Description

Team Lead

Team Lead - Urban Air Adventure Park Ahwatukee

Our brand is growing and adding new locations, looking for passionate people seeking advancement

We are looking for an energetic, detail-oriented professional to join our team in our location at 4816 E. Ray Rd, Phoenix, AZ 85044. At Urban Air, the Supervisor is a boots on the ground leader who will build a strong teamwork in a fast-paced, exciting environment. The Team Lead motivates, instills accountability, and achieves results to drive success at the location while maintaining our culture of safe, fun family entertainment The Lead provides leadership, supervision, and direction on operating standards to positively impact business results.

RESPONSIBILITIES

Guests: Consistently meet the standards for the guest experience (quality of operations).

  • Deliver an unparalleled guest experience through the best combination of food, drinks, attractions, and games in an ideal environment for celebrating all out fun.
  • Maintain a safe, clean, and secure environment for all Urban Air guests and staff.
  • Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

People: Hire, train, retain, and develop the team.

  • Love people
  • Cultivate a team environment that provides exceptional guest service while directing the team and ensuring all staff members perform at a consistently high level.
  • Ensure execution of the staff training program for all employees at the location.
  • Ensure staffing levels and management coverage is appropriate to meet the needs of the business and maximize the guest experience.
  • Lead and influence the team through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity.
  • Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

Profits: Optimize financial results (drive location sales and control costs).

  • Responsible for aspects of the operation including entertainment, food, beverage, equipment, and property to facilitate the park.
  • Maintain systems which ensure overall fiscal responsibility for inventory, etc.

REQUIREMENTS:

  • Minimum Education: HS Diploma
  • Some maintenance experience preferred
  • 1+ years experience in Facility Operations and/or Retail Management
  • Minimum Experience: Experience in hospitality a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
  • Brand Ambassador and Culture Champion
  • Excellent oral and written communication skills, problem-solving, decision-making, conflict management, and customer service skills required.
  • Organization skills and proven ability to lead, supervise, and coach fellow team members required
  • Demonstrated ability to achieve expected store financial results in areas of responsibility
  • Intermediate computer skills including Microsoft Office preferred.
  • Ability to work nights, holidays, and weekends.

PERSONAL CHARACTERISTICS:

  • Ability to maintain and project professionalism, internally and externally
  • Adaptability, flexibility, general enthusiasm for the business
  • Excellent pace and energy, self-motivated
  • Ability to establish working relationships with all employees, management, and vendors
  • Excellent teaching and coaching skills
  • Holds self accountable for high personal standards of conduct and professionalism
  • Respect for individuals, guests, vendors, and employees, and an appreciation for inclusion
  • Courteous/nice/spirit of generosity
  • Innovative and strategic thinker
  • Capable of developing compelling sales strategies
  • LOVES Urban Air

LEGAL MAKES US SAY:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

  • Work days, nights, and/or weekends as required
  • Work in noisy, fast-paced environment with distracting conditions
  • Move about facility and stand for long periods of time
  • Read and write handwritten notes
  • Lift and carry up to 30 pounds
  • Must have regular and predictable attendance

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. OK, now that "Legal" is over, how could you not want to work here?

Why Work Here?

Join an award-winning company and sell FUN

If you’re looking for the best place for safe, fun, affordable activities for the entire family, then you have found the right place. Urban Air Lincoln fits the profile precisely. Urban Air Lincoln is a premier full-service family entertainment center offering a variety of attractions perfect for all ages. Urban Air Lincoln is the perfect venue for kids’ birthday parties, church events, corporate gatherings or a day out for some family fun. No matter if you are looking for a kids birthday party venue or to have some family fun, Urban Air Lincoln is the place to go.

Job Types: Full-time, Contract

Pay: $17-$19 per hour

Benefits:

  • Employee discount
  • Medical benefits

Schedule:

  • Holidays
  • Night shift
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Experience:

  • Management: 1 year (Required)

Shift availability:

  • Evening Shift (Required)
  • Day Shift (Preferred)

Work Location: One location