Customer Service Agent-German

3 weeks ago

Irvine, United States Marquee Staffing - OC Full time $19 - $20
Job DescriptionJob Description

Irvine, CA based Medical Device company is adding to their team

Bilingual German Customer Support Agents
Must reside in California

Schedule available must be available to work weekends Fri, Sat and or Sun

Shift 3: 09:00 PM - 2:00 AM (5 hours)

Shift 4: 2:00 AM - 7:00 AM (5 hours)

:

The position will perform over-the-phone technical support for mobile applications.

Duties & Responsibilities:

  • Assist customers with setup and use of mobile applications for iOS and Android.
  • Educate customers with the setup and use of their mobile app.
  • Provide recommendations for improving the support process.
  • Escalate calls to other team members when needed.
  • Document each call in a case ticketing system.
  • Performs other duties or special projects as assigned.

Minimum Qualifications:

Fluency in German including: Reading and Writing

  • Customer friendly attitude and excellent customer services skills.
  • Technical aptitude to learn and follow instructions.
  • Strong working knowledge of Apple iOS and Android.
  • Excellent problem-solving ability.
  • Strong attention to detail.
  • Ability to research solutions and work independently on tasks.
  • Home Wi-Fi required - monthly stipend
  • Demonstrated ability to work in teams and individually with minimal supervision.
  • Good documentation skills.
  • This role will be 100% remote.
  • Dept Operates 24/7 - 365 days
  • Laptop and headset provided

Education: High School Diploma or GED - Bachelor’s degree or certificate preferred

Company DescriptionMarquee Staffing has built a reputation on expert local market knowledge, unparalleled personalized service and the ability to deliver winning candidates and job opportunities.

Marquee operates offices located conveniently throughout Southern California. Each branch is full-service, providing temporary, contract, contract-to-hire and direct placement services for a diverse set of clients. Each branch has recruiters who specialize in key industries, ensuring that our clients get the best match possible for each open position and that our candidates get expert guidance in their career path.

Apply with us todayCompany DescriptionMarquee Staffing has built a reputation on expert local market knowledge, unparalleled personalized service and the ability to deliver winning candidates and job opportunities.\r
\r
Marquee operates offices located conveniently throughout Southern California. Each branch is full-service, providing temporary, contract, contract-to-hire and direct placement services for a diverse set of clients. Each branch has recruiters who specialize in key industries, ensuring that our clients get the best match possible for each open position and that our candidates get expert guidance in their career path.\r
\r
Apply with us today

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