Community Manager

2 weeks ago


New York, United States Bubble Beauty Inc Full time
Job DescriptionJob Description

Reporting to: Director of Community

Department: Community - Marketing

Full Time/Salaried


Bubble is seeking a NY-based Community Manager to join our Community team full time and assist in supporting our expanding ambassador community of over 20,000. This role provides an opportunity to gain hands-on experience in community management, as well as cross-functional exposure to other internal teams.


Key Responsibilities


  • Lead daily moderation within the Bubble Insiders and Campus Ambassador community, communicating issues and challenges that arise and ensuring a positive and engaging experience for members.

  • Lead the coordination of IRL events with direction from leadership- ordering supplies, custom items, Bubble products/merch, overseeing RSVP form and email confirmation process

  • Own the gratis and free good request process, sending and tracking inventory requests and receipt for community programming

  • Lead the ideation and creation of weekly challenges across community management channels to ensure ongoing engagement

  • Support the development of Bubble’s Parent Ambassador program, leading focus groups, recruitment and strategy

  • Plan and lead weekly Geneva and community discussions - ideating topics on mental health, product education, Q&A sessions, and brand updates, fostering meaningful dialogue and promoting brand loyalty

  • Manage Insiders community experience channels to ensure all inquiries are handled in a timely manner

  • Plan and execute monthly virtual events with our community members

  • Lead and execute brief management, monitoring progress and status of social, digital, creative briefs and assets on behalf of the community team

  • Support with management of Bubble’s Insider IG Community Management - commenting on all posts on related company hashtag, responding to all tags in DMS, and managing Insiders IG

  • Support with review and evaluation of user-generated content (UGC) submissions based on guidelines and criteria, approving or denying content as appropriate

  • Embody the Bubble brand voice and tone in all interactions, representing the brand's values and promoting a positive brand image

  • Provide hands on leadership to junior teaming members to train and develop


Skills and Requirements


  • Must be comfortable working evenings and weekends to adhere to regular community activity

  • Minimum of 5 years experience in a similar or related role

  • Experience working in a community oriented role in a startup environment

  • Highly organized and able manage multiple projects simultaneously

  • Knowledge of current trends in brand and community marketing

  • Excellent writing skills and experience drafting copy

  • Ability to multitask and prioritize work effectively

  • Be comfortable with being a self-starter and taking initiative

  • Solution-oriented mindset and ability to think outside of the box to address challenges

  • Eager to take on new challenges, introduce and implement new approaches and ideas to test and learn

  • Graphic design experience specifically Figma is a plus



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