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Branch Manager
2 months ago
We are seeking a Branch Manager (Finance) - Call Center North Houston, TX (Airport) You will be responsible for the effective management and profitable operation of your assigned branch office. The Branch Manager is responsible for overseeing the daily operations of their branch (call center), including, but not limited to managing the team, maintaining customer relationships, ensuring compliance with company policies and procedures, and achieving business targets and kpi's. The Branch Manager will also be responsible for developing and implementing strategies to grow the business and drive profitability.
Responsibilities:
- Manage a team of Team Leads and Account Representatives to ensure the branch's efficient and effective operation.
- Coordinate the onboarding and training of new hires during their initial introductory period. Assess rather new hire is prepared to end introductory period and engage fully team performance metrics.
- Monitor performance metrics and track the progress of the branch and individual team members.
- Conduct quality assurance checks to ensure standardized, quality customer service is done by account representatives, improving work processes, efficiency, and competitiveness.
- Actively manage the approval of Paid Time Off requests, timesheets, and make any necessary edits to timesheets as they arise.
- Track regional competition and monthly bonuses for all eligible employees and communicate to Human Resources monthly.
- Coordinate the approval process for all loans and lines of credit
- Oversee the flow of cash and financial investments
- Analyze information to assess current and future financial statuses
- Evaluate reporting systems and collection procedures
- Ensure the branch is operating in compliance with all company policies and procedures, as well as relevant regulations and legislation
- Identify and manage risk within the branch, including credit risk and operational risk.
- Monitor and report on any potentially fraudulent activity.
- Develop and implement strategies to grow the business and achieve financial targets, including revenue growth and cost management.
- Manage the branch's budget and financial performance, reporting results to the Regional Operations Manager regularly.
Qualifications:
- Previous experience in financial branch management, financial services, or other related fields
- Knowledge of common banking practices
- Strong leadership qualities
- Ability to work under pressure
- Punctuality and ability to multi-task
- Collections background and experience is a plus
Company DescriptionWorth Finance Corporation, we are a family-owned business since 1976. We are innovative, team oriented and take pride in being great at what we do If you are great too, then you are the RIGHT fit for us.Company DescriptionWorth Finance Corporation, we are a family-owned business since 1976. We are innovative, team oriented and take pride in being great at what we do If you are great too, then you are the RIGHT fit for us.
