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Computer Support Associate
3 months ago
Position Title : Computer Support Associate / Infrastructure Engineer
Location: Waterloo, IA - 50703
Onsite Position, 2nd shift position (2:30 pm to 11 pm)
Top Must Haves:
- Focus on break fix for hardware/software and ensuring customer satisfaction
- Working and collaborating in a team environment to solve problems and work on projects
- Good communication and ability/desire to learn
Manager is open to recent grads
Education Preferred: no but relevant experience is
Years of Experience Required: 1 year min
Job Description/Day to Day responsibilities:
- Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.
- Support activities require some technical background while being strongly administrative in nature.
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
- Management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
- Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
- Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.
- Updating assets in the Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents/records
- Contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
- Maintains equipment, supplies, data supporting processes or operations.
- Scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations
- Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
