Computer Support Associate

6 days ago


Waterloo, Iowa, United States US Tech Solutions Full time

Job Summary:

We are seeking a skilled Computer Support Associate to join our team at US Tech Solutions. As a key member of our support team, you will provide high-quality technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

Key Responsibilities:

  • Provide onsite and remote technical support to clients, troubleshooting and resolving issues with computer systems, networks, and software.
  • Document and maintain accurate records of support requests, including contact information, issue descriptions, and resolution details.
  • Collaborate with internal teams to identify and resolve technical issues, ensuring minimal downtime and optimal system performance.
  • Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve support services and processes.

About US Tech Solutions:

  • We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
  • We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

Requirements:

  • 1+ year of experience in IT support or a related field.
  • Strong technical knowledge of computer systems, networks, and software.
  • Excellent communication and problem-solving skills.


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