Client Services Scheduler

4 weeks ago

Remote, United States 1st Choice, LLC Full time
Job DescriptionJob Description

1st Choice is Now Hiring a Client Services Coordinator to Join Our Corporate Team As a Client Services Coordinator at 1st Choice, you'll be the scheduling expert behind our Medicaid Assessment program. Your exceptional organizational skills and attention to detail will ensure that our Licensed Social Worker and Registered Nurse Assessors are able to efficiently connect with vulnerable adults and children in need of support. By managing schedules, coordinating appointments, and ensuring smooth communication, you'll directly contribute to the success of our mission to empower individuals and families.

Job Type: Full-Time
Work Schedule: Monday - Friday, 8:00 AM EST - 5:00 PM EST (Remote)

Responsibilities:

  • Schedule Management:
    • Coordinate and maintain schedules for multiple Social Worker and RN Assessors, ensuring efficient use of time and resources.
    • Schedule client appointments for assessments and follow-up visits, considering client needs, assessor availability, and geographic location.
    • Utilize scheduling software and tools to streamline processes and maintain accurate records.
  • Communication:
    • Communicate effectively with Social Worker and RN Assessors, clients, and other team members to confirm appointments, address scheduling conflicts, and provide updates.
    • Answer incoming calls and respond to scheduling inquiries in a timely and professional manner.
  • Data Entry and Record Keeping:
    • Accurately enter and update client information, appointment details, and scheduling notes in the electronic medical record system.
    • Maintain confidentiality of sensitive client information.
  • Problem-Solving:
    • Identify and resolve scheduling conflicts or issues proactively, finding creative solutions to optimize the program's efficiency.
    • Communicate any scheduling challenges or concerns to the Program Coordinator.
  • Administrative Support:
    • Provide administrative support to the  team, including data entry, document preparation, and other tasks as assigned.

Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: 1-2 years of experience in scheduling for multiple individuals, administrative support, or a related field.

Skills:

  • Proven experience in managing and optimizing schedules for multiple individuals; preferable in a human service environment
  • Excellent organizational and time management skills.
  • Strong attention to detail and accuracy.
  • Effective communication skills, both verbal and written.
  • Proficiency in using scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • Compassion and empathy towards vulnerable populations.


Additional Requirements:

  • Must be able to pass a background check.


Benefits:

  • Competitive salary and benefits package.
  • Opportunity to make a positive impact in the community.
  • Supportive and collaborative work environment.
Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r
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At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.

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