Sr. IT Help Desk Support
6 days ago
Summary The Senior IT Helpdesk Support technician reports directly to the Supervisor, IT Infrastructure and Operations in the Health Information Technology (HIT) department. The role identifies, researches, and resolves the most complex technical problems. The role responds to telephone, email, and online requests for technical support. In addition, the helpdesk senior technician provides support to end users for computer, application, system, device, access, and hardware issues and may train, coach, or assist less experienced team members. Duties and Responsibilities • Considered the Subject Matter Expert (SME) for the IT Helpdesk Support technical team, assists with onboarding training and support of setting up new teammates. • Provides level 1 and escalated technical phone/ticketing support to internal employees and external clients. • Record requests, incidents, and status information in the company’s ticketing handling system. • Provides detailed documentation of all transactions handled with clear and concise resolution steps. • Supports the implementation and deployment of internal business systems and solutions. • Responsible for the triage of colleagues taking ownership of issues/tickets by carrying out problems to their resolutions as timely as possible. • Assists System Administrators with the monitoring, maintenance, and inventory reconciliation, including the equipment data centers/storage, to comply with the department’s policies. • Support the set-up of new suites in the same building or company physical moves as needed. • Assists the Supervisor/Director with needed equipment purchase order requests, which includes tracking and reconciliation. • Works closely with System Administrators with e-cycling (waste management) of old equipment, ensuring that policies are followed, and the disposal is completed correctly. • Collaborates and participates in Special Projects with System Administrators, Network Administrators, IT Project Managers, and other department leadership members. • Responsible for ensuring all ‘new hires’ are set up correctly before their start date. • On-call availability on a rotational schedule shared with the rest of the team. • Other tasks or projects assigned by the Supervisor or Director. Minimum Job Requirements • Bachelor’s Degree or 5+ years’ experience in a similar IT helpdesk technical support role. • Strong verbal/written communication, problem-solving, and organizational skills to support an environment driven by customer service and teamwork. • Working knowledge of Microsoft Office applications, Microsoft Windows Servers and Workstations, Networks, printers, scanners, and other computer-related hardware and phone systems. • Must have excellent problem-solving and analytical skills; extensive experience with desktop hardware, software applications, operating systems, and network connectivity is necessary. Skill and Abilities • A team player ready to contribute in a team-oriented environment; able to multi-task in a fast-paced environment. • The ability to communicate information and speak clearly about ideas so others will understand and work autonomously without supervision. • Creative problem-solving ability and dedication to accomplishing goals and challenges presented daily by internal and external end-users. • Ability to interact with various levels of management, executive leadership, and end-users. • Able to follow, critically evaluate and improve current processes and workflows.
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IT Help Desk Support Specialist
Found in: beBee jobs US - 2 days ago
Los Angeles, California, United States Holland & Knight LLP Full timeWe are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.Description:The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve...
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Help Desk II
Found in: beBee jobs US - 6 days ago
Los Angeles, California, United States Mitchell Martin Inc Full timeOur Client, Provides health insurance for low-income individuals, is seeking an Help Desk IILocation: RemotePosition Type: ContractJob Summary:The Help Desk Technician II provides workstation phone, off site and onsite support for users, vendors and/or clients, resolving computer issues and help desk-related requests. This position plans, analyzes,...
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IT Help Desk Support Specialist
6 days ago
Los Angeles, United States Holland & Knight Full timeIT Help Desk Support Specialist (Hybrid) page is loaded IT Help Desk Support Specialist (Hybrid) Apply locations Los Angeles San Francisco Portland Century City Newport Beach time type Full time posted on Posted 2 Days Ago job requisition id R4100 We are a Firm where people truly believe in what they do and strive to achieve the highest standards of...
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IT Help Desk Support Specialist
2 days ago
Los Angeles, United States Holland & Knight Full timeWe are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.Description:The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve...
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IT Help Desk Support Specialist
5 days ago
Los Angeles, United States Holland & Knight Full timeWe are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. Description: The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve...
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IT help desk
Found in: Appcast US C2 - 7 days ago
Los Angeles, United States American Recruiters Full timeAt American Recruiters , we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers...
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Help Desk Technician II
Found in: beBee S US - 5 days ago
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $55,245.00 (Min.) - $65,000.00 (Mid.) - $75,000.00 (Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in...
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Help Desk Technician II
Found in: beBee jobs US - 4 days ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $65, Mid.) - $75, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure...
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Los Angeles, United States Safari Healthcare Associates Full timeAt Safari Healthcare Associates , we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers...
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IT help desk
3 days ago
Los Angeles, United States Safari Healthcare Associates Full timeAt Safari Healthcare Associates , we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers...
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Help Desk Technician II
Found in: beBee S US - 5 days ago
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $55,245.00 (Min.) - $65,000.00 (Mid.) - $75,000.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...
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Help Desk Technician II
Found in: beBee jobs US - 5 days ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $65, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
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Help Desk Technician III
Found in: beBee S US - 6 days ago
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $60,778.00 (Min.) - $75,950.00 (Mid.) - $83,000.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...
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Technical Support Specialist/help Desk
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Los Angeles, United States Global HIT Full time**MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.** **Summary**: **Minimum Education**: - High School Diploma - Associate’s Degree in a related field is preferred. **Minimum Experience**: - **Must be available to work any shift**: - Experience in Service Desk Support - Experience working in a call center handling tickets daily (30+) -...
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Help Desk Technician III
Found in: beBee jobs US - 6 days ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $60, Min.) - $75, Mid.) - $83, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
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IT Help Desk Technician
4 days ago
Los Angeles, United States TWO95 International Full timeTitle: IT Help Desk Technician Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityDuration: 6+ Months ContractLocation: Los Angeles, CARate: $OPENRequirementsImplemented processes and proceduresManage targets and KPIs for Help deskSetup, configured and on-going management of reports for Help...
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Los Angeles, United States Global IT Full timeMUST HAVE SERVICE DESK EXPERIENCE IN HEALTHCARE INDUSTRY **Minimum Experience**: - **Must be available to work any shift**: - Minimum of 3 years of IT and 2 years’ experience in Service Desk Support - Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow...
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Information Technology Help Desk
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Los Angeles, United States RemX | The Workforce Experts Full timeJob Title: Help Desk Tier 2 TechnicianRemx is seeking a Help Desk Tier 2, for our client in the West Hills area, this is contract position. Monday – Friday – On Site - $28.00 to 33.00/hour DOE Position Overview: The ideal candidate will possess a strong customer orientation, exceptional communication skills, and a deep technical knowledge across various...
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Information Technology Help Desk
2 weeks ago
Los Angeles, United States RemX | The Workforce Experts Full timeJob Title: Help Desk Tier 2 TechnicianRemx is seeking a Help Desk Tier 2, for our client in the West Hills area, this is contract position. Monday – Friday – On Site - $28.00 to 33.00/hour DOE Position Overview: The ideal candidate will possess a strong customer orientation, exceptional communication skills, and a deep technical knowledge across various...
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Information Technology Help Desk
Found in: Appcast US C2 - 2 weeks ago
Los Angeles, United States RemX | The Workforce Experts Full timeJob Title: Help Desk Tier 2 TechnicianRemx is seeking a Help Desk Tier 2, for our client in the West Hills area, this is contract position. Monday – Friday – On Site - $28.00 to 33.00/hour DOE Position Overview: The ideal candidate will possess a strong customer orientation, exceptional communication skills, and a deep technical knowledge across various...
