See more Collapse

Customer Service Representative

1 month ago

Omaha, United States Quipt Home Medical Full time
Job DescriptionJob DescriptionDescription:

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.


Position: Customer Service Representative (Front Desk)


Branch: Focus Respiratory, a subsidiary of Quipt Home Medical


Position Reports To: Branch Manager/CSR Director



Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.



Let’s start with what’s important to you. The Benefits.....

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities:

Have a comprehensive understanding of the following:

  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.


Requirements:

Position Qualifications

  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.


FLSA Status

Non-Exempt

Licenses, etc.

None




We have other current jobs related to this field that you can find below

  • Customer Service Representative>

    1 month ago

    Omaha, United States Southern Glazer's Wine & Spirits Full time

    Southern Glazer's Wine & Spirits - JobID: 28282 [Customer Service Representative] As a Customer Service Representative at Southern Glazer's Wine & Spirits, you'll: Provide information to customers in response to inquiries about products and services; Answer inquiries regarding customers' accounts; Handle returned mail; Research shortage and miss-shipped...

  • Customer Service Representative

    2 weeks ago

    Omaha, United States Genuine Parts Company Full time

    SUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES:• Places customer orders via telephone, fax,...

  • Customer Service Representative

    2 months ago

    Omaha, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    2 months ago

    Omaha, United States EMS Inc. Full time

    Job DescriptionJob DescriptionCustomer Service Representative At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The Position: We are looking for Customer Service agents to join a fast-paced and energetic customer service team. Must be able to answer...

  • Customer Service Representative

    3 months ago

    Omaha, United States U-Haul Full time

    Location: 5808 S 144th St, Omaha, Nebraska 68137 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 weeks ago

    Omaha, Nebraska, United States Radio Engineering Industries Inc Full time

    Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products. At REI, we value health and financial well-being...

  • Customer Service Representative

    3 months ago

    Omaha, United States Genuine Parts Company Full time

    SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods,...

  • Customer Service Representative

    2 months ago

    Omaha, United States Fashion Cleaners Full time

    **Customer Service Representative** Sep 28, 2021 **If so, wed love to have you join our team at Fashion Cleaners. We are a family-owned, local business that provides high-quality dry cleaning, wet cleaning, and laundry service to the Omaha metro area. We are searching for an enthusiastic, creative, and highly reliable customer service superstar to be the...

  • Customer Service Representative

    2 months ago

    Omaha, United States North End Teleservices, LLC Full time

    Job DescriptionJob DescriptionUnder general supervision, the customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face...

  • Customer Service Representative

    1 month ago

    Omaha, United States Alliant Full time

    Customer Service Representative Omaha, NE, USA Req #2225 Wednesday, July 3, 2024 Alliant Insurance is hiring a Customer Service Representative for our Insuractive office in Omaha, NE! > POSITION HIGHLIGHTS • Onsite, Monday - Friday at our office: 8420 W Dodge Rd • Full-time, benefits-eligible SUMMARY Responsible for providing a wide variety...

  • Customer Service Representative

    1 month ago

    Omaha, Nebraska, United States Alliant Full time

    Customer Service Representative Omaha, NE, USA Req #2225 Wednesday, July 3, 2024 Alliant Insurance is hiring a Customer Service Representative for our Insuractive office in Omaha, NE > POSITION HIGHLIGHTS • Onsite, Monday - Friday at our office: 8420 W Dodge Rd • Full-time, benefits-eligible SUMMARY Responsible for providing a wide variety of...

  • Customer Service Representative

    3 weeks ago

    Omaha, United States Radio Engineering Industries Inc Full time

    Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products. At REI, we value health and financial well-being...

  • Customer Service Representative

    3 weeks ago

    Omaha, United States Staff My Agency Full time

    Kyle Emsick - State Farm Agency, located in Omaha, NE, has an immediate opening for a Customer Service Representative. We are seeking a qualified professional to join our winning team. Insurance experience is not required as we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...

  • Customer Service Representative

    2 months ago

    Omaha, United States Stillwater Insurance Services, Inc. Full time

    Job DescriptionJob DescriptionCustomer Services Representatives Omaha, NEJoin our hardworking, collaborative team where your contributions will be celebrated and valued. Why Stillwater? We’re a national insurance provider that offers a full suite of insurance products and services. We strive to be the most respected insurance provider in the United States...

  • Customer Service Representative

    2 months ago

    Omaha, United States Stillwater Insurance Services, Inc. Full time

    Job DescriptionJob DescriptionCustomer Services RepresentativesPhoenix, AZ and Salt Lake City UTJoin our hardworking, collaborative team where your contributions will be celebrated and valued. Why Stillwater? We’re a national insurance provider that offers a full suite of insurance products and services. We strive to be the most respected insurance...

  • Customer Service

    3 months ago

    Omaha, United States Jeff Chisham - State Farm Agency Full time

    Job DescriptionJob Description Jeff Chisham - State Farm Agency, located in Omaha, NE is currently looking for a talented, caring, professional to join our team as a Customer Service / Sales Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Must have a positive upbeat personality with the ability to work...

  • Insurance Customer Service Representative

    3 months ago

    Omaha, United States Edwin Bonner Insurance Agency Full time

    Job DescriptionJob DescriptionJoin the Edwin Bonner Insurance Agency, a leading provider of insurance solutions in Omaha, Nebraska. We are currently seeking a dedicated and customer-focused Insurance Customer Service Representative to join our team. In this role, you will be the primary point of contact for our valued clients, providing exceptional service...

  • Administrative Assistant/Customer Service Representative

    4 weeks ago

    Omaha, United States Champion Window & Door Full time

    Review compliancy (permits, licenses, EPA, contractor) requirements for accuracy and completion. Reconcile receipts to credit card transactions - Customer service support with customers and branch offices - Offer administrative support as needed, inc Administrative Assistant, Customer Service Representative, Customer Service, Administrative, Representative,...

  • Customer Service Representative

    2 weeks ago

    Omaha, United States RemX Full time

    Job DescriptionJob DescriptionLooking for experienced customer service representatives to assist customers with product selection and orders in a busy retail environment.  Must have experience meeting and exceeding sales goals and have the ability to work on-site in the Omaha Metro area. $18.00 - $20.00 / hour plus bonusesMonday to Friday from 8:00am to...

  • Customer Service Representative

    2 months ago

    Omaha, United States Goodwill San Antonio Full time

    Job Description Customer Service Representative - 180796 **Description** **This Position is for Nebraska and Iowa Residents Only Up to $13/hr** **GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and collections, serving the worlds biggest brands with tens of...