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Spa Front Desk Associate
4 months ago
Spa Front Desk Associate
We are looking for a full-time front desk associate to be the welcoming face of the spa as you will be responsible for the first impression we make.
Essential Functions
Opening and closing the Spa: Unlock doors and disable security systems. - Turn on lights and equipment. - Ensure the reception area is clean and organized.
Greeting and Checking in Clients: Welcome clients warmly. - Verify appointments and check-in clients. - Provide clients with the necessary paperwork or forms.
Appointment Management: Review the day’s schedule and confirm upcoming appointments. - Handle any last-minute cancellations or rescheduling.
Preparing the Reception Area: Refill brochures, flyers, and any promotional materials. - Ensure the reception area is stocked with refreshments (water, tea).
Client Communication: Answer phone calls and respond to emails. - Confirm appointments for the day and the following day. - Handle any client inquiries or issues.
Coordination with Staff: Communicate with therapists and practitioners about their schedules. - Ensure all necessary preparations for treatments are made.
Administrative Tasks: Process morning payments and update client records. - Print out the day’s schedule for staff reference.
Setting Ambiance: Play soft background music. - Adjust lighting and temperature for a relaxing environment.
Coordination with Staff: communicate any important notes or changes to the next shift. - Ensure that therapists and practitioners are aware of any special requirements for the next day.
Inventory Management: Take note of any low-stock items and prepare orders as needed. - Ensure that the reception area has enough supplies for the next day.
Qualifications
- Maintain a professional appearance and demeanor
- High School Diploma or GED Equivalent
- Excellent eye for detail, ability to multi-task, and work as a team or independently. Strong client skills
- Ability to remain calm under pressure
- Able to work weekends and evenings
