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Engineer/Customer Service

4 months ago

McMinnville, United States Kirkland Associates Ltd. Full time
Job DescriptionJob Description

We are seeking an Engineering/Customer Service support position to join our team You will be responsible for helping customers by providing commercial & technical support.  

Responsibilities:

  • Handle customer inquiries and complaints
  • Process daily orders
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Quality inspections
  • Model/Drawing creation 
  • Factory/Supplier interactions 

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • SolidWorks experience
  • Cooling system knowledge 
  • Mechanical Engineering experience 
Company DescriptionKirkland Associates Ltd. (KAL) is a leading supplier in the Industrial marketplace of industrial engine components & accessories. We have been in business 75 years and been family owned since 1968. KAL has the experience and knowledge to help supply our customers with superior quality, customer service & low price costing in the industry. Our goal is to build a long term relationship with our customers and to achieve this we must meet and exceed their needs/requirements daily and continually provide additional advantages for them. We view our company as an extension of our customers, and, therefore, make decisions that will benefit our customer & KAL.Company DescriptionKirkland Associates Ltd. (KAL) is a leading supplier in the Industrial marketplace of industrial engine components & accessories. We have been in business 75 years and been family owned since 1968. KAL has the experience and knowledge to help supply our customers with superior quality, customer service & low price costing in the industry. Our goal is to build a long term relationship with our customers and to achieve this we must meet and exceed their needs/requirements daily and continually provide additional advantages for them. We view our company as an extension of our customers, and, therefore, make decisions that will benefit our customer & KAL.