Grocery Point of Sale Installer

2 weeks ago


New York, United States AMPM Service - Point of Sale & Service Full time
Job DescriptionJob Description

AM/PM Systems, a dynamic company, is seeking a skilled individual to join our Long Island NY and surrounding areas team as a Grocery Store POS Systems Installation/Support Specialist. This position plays a crucial role in our grocery store team, focusing on implementing and supporting POS technology products for our customer base. The ideal candidate will excel in multitasking, collaboration, and execution, maintaining high standards and work ethic.

Responsibilities:

  • Prioritizes proactive and responsive communication with clients across various channels, including phone, email and in-person interactions, to ensure their needs are addressed promptly and effectively.
  • Develop expertise in Point of Sale (POS) systems, encompassing both hardware and software components through internal training and documentation.
  • Prioritizes the cultivation and maintenance of positive relationships with clients, recognizing their importance in fostering loyalty, trust, and satisfaction.
  • Troubleshoot software and hardware issues, meticulously updating our internal ticketing system to track progress and resolutions.
  • Employ remote customer support tools proficiently to maintain high levels of support for our clients, ensuring efficient troubleshooting and resolution of issues.
  • Collaborates effectively with vendors and manufacturers to ensure timely and effective support for clients, leveraging external expertise and resources as needed.

Requirements:

  • Excellent communication skills, conveying ideas, information, and instructions clearly and effectively to diverse audiences.
  • Utilizes time-management techniques to allocate time appropriately, ensuring tasks are completed within deadlines and commitments are met.
  • Displays a strong willingness to collaborate with team members, recognizing the value of teamwork in achieving common goals and objectives.
  • Demonstrates proactive problem-solving skills by anticipating potential issues and implementing preemptive measures to mitigate risks.
  • Maintains a growth mindset, viewing challenges and setbacks as opportunities for learning and development rather than obstacles.
  • Demonstrates empathy and patience while actively listening to customer feedback, ensuring that their concerns are fully understood and acknowledged.
  • Availability for overnight travel.

Assets:

  • Previous experience in a grocery store environment.
  • POS, SCO, ESL and/or Microsoft Certifications.
Company DescriptionAM/PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM/PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM/PM Service a reliable choice for businesses seeking effective and tailored POS solutions.Company DescriptionAM/PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM/PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM/PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

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