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Greenwood, United States Carolina Health Centers, Inc. Full time $16Description:Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.Bilingual in Spanish is required.DescriptionThe Patient Service...
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Bilingual Float Patient Service Representative
2 months ago
This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.
Bilingual in Spanish is required.
Description
The Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication.
Additional Details:
Qualifications
- High school diploma or equivalent
Work Experience and Skills
- Bilingual in Spanish is required
- Knowledgeable of medical terminology preferred
- Excellent verbal and written communication skills
- Current computer skills
- Ability to establish and promote positive interpersonal relationships
- Excellent organization skills
- Cultural awareness and appreciation for differences
- Ability to demonstrate excellent customer service and strong cultural competency
- Ability to adhere to strict confidentiality guidelines
- Good interpersonal, organizational, and computer skills required
- Teamwork oriented
- Able to take and follow through with delegated tasks sand accountability
- Resourcefulness in problem solving
- Beginner to intermediate proficiency in Microsoft applications: Excel, Outlook, PowerPoint, Word
Requirements:
Duties and Responsibilities
Customer Service:
- Answers the telephone with the standard greeting and a smile in a timely manner
- Treat Every Patient with Care and Courtesy
- Maintain a well-kept lobby and work space
- Understand, abide by, and be able to explain HIPAA to patients as needed
- Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs and expectations
- Ensure patients understand the services we provide and the benefits of choosing us as their medical home
Check In:
- Acknowledge Patients in the PM system Upon Arrival
- Arrive Patients in EHR and enter location (Waiting Room)
- Verify Demographics (mailing address, telephone number, responsible party)
- Input Insurance or Sliding Fee information
- Collect Co-Pays & Post & Balance Payments
- Update Patient paperwork annually (HIPAA, Registration, RX consent)
- Run Medicaid to verify eligibility daily
Check-Out:
- Print Patient Clinical Summary
- Schedule any Follow-up Visits
- Check patients out in the PM system and EHR upon departure
Other Procedures:
- Count Cash Box and log in the amount in the box at the beginning and end of each shift
- Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters
- Conduct Appointment Phone Call Reminders
- Build New Patient Accounts
- Scan & appropriately file Patient Documents
- Navigate through EMR System to print records, identify meds, referrals, lab results, etc.
- Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)
- Identify and manage tasks in the EMR platform
- Distribute & Sort Mail & Courier Items
- Distribute medications delivered through the courier to patients & collect payment on those medications
- Sign out prescriptions for controlled substances to patients
- Responds to tasks from the patient portal as required in a timely manner
- Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)
- Operate Copier for Office Copies, Fax, and Scanning
- Capable of operating the Credit Card Equipment
- Operate the Postage Machine
Salary:
Starting at $16.42/hour
All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honestly, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.
