Inside Sales Specialist
4 weeks ago
Take control of your career at Applied Control
About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.
We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and paid time off starting at 16 days per year.
Position: Inside Sales Specialist
Purpose:
The primary role is to provide customer support through quoting, sourcing, and delivering product/parts quotations.
Essential Functions/Success Factors:
Prioritizes and manages daily workflow, along with communicating, supporting and collaborating with Order Specialists, Account Managers and Supervisors to ensure internal and external requests and deadlines are met. Employs a “QUOTE TO WIN” strategy around all opportunities and escalates issues appropriately and in a timely manner.
Consistently exhibits exceptional customer service that results in lasting business partnerships. Takes responsibility for overall customer satisfaction, including the direct involvement and coordination of expediting deliveries. Provides consistent service levels and product expertise, while proactively engaging in customer interaction over the phone, including with quotation follow up.
Coordinates the delivery of products by collaborating closely with vendors, engineers, customers, shop, and warehouse personnel.
Responsibilities:
Source and price designated products/parts for customers
Field customer calls to answer basic questions and provide parts/product quotes
Send finalized quotes to customers
Maintain working knowledge of designated product lines
Coordinate with shop on existing work in progress
Provide excellent customer service
Verify accuracy and completeness prior to submitting orders for processing
Coordinate with Order Specialists on order processing, delivery, and customer follow up
Exercise appropriate techniques to determine opportunities for application reviews by the Application Engineering group – cross-selling additional products and services
Skills/Qualifications:
Working knowledge of process automation products strongly desired
Intermediate skill level in Microsoft Excel and other MS Suite tools required
Strong desire and proven ability to provide excellent customer service
Effective prioritization and time management skills
Self-motivated, requiring little supervision
Discreet with confidential information
Desire to help others and work with them to find solutions
Proven ability to work closely with others, particularly peers and sales staff
Working Conditions:
Work is primarily in an office with the possibility for overnight travel a few times per year to visit customer sites or attend training.
Compensation:
Base Wage Range: $25.00 - $30.00 per hour. Prior work or industry experience as well as job-related education and unique skills will be taken into consideration when setting the wage rate. Other Variable Compensation: Eligible for additional incentive compensation including an annual profit share award.
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