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Customer Service Specialist
3 months ago
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide
Essential Duties/Responsibilities:
- processing purchase orders in SAP in a timely manner, following up the task closely and ensure close the loop (shipping samples, replacement units, parts, and samples. New account set up, shipment completion). Assist with RMAs, tracking and managing orders. Using company tool (portal..) to make sure the paperwork has been filled out correctly to follow process.
- an array of sales operation tasks (process orders, create credit memo, ship samples and parts, new account set up); Working with internal and external resources, provide customer service often facilitating work of others in fulfilling orders, ensuring on-time delivery of orders, providing inside sales support, and handling customer in resolving inquiries. Must follow through and close cases in a timely manner. Utilizing SAP and internal system/Portal to generate appropriate documents as directed. Take ownership of customers’ request, inquiries; follow through to customer’s satisfaction
Requirements: Education/Qualification/Knowledge/Skills/Abilities/Experience:
Microsoft office tool
Data Analysis experiences
Familiar with EDI, SAP
Minimum college graduated.
Previous sales support experience is preferred.
Desirable Characteristics:
1) Detailed-oriented, team player, willing to learn new things, good logic thought process. Strong attention to detail, dependability, and follow-through.
2) Multitasking and time-management skills, with the ability to prioritize tasks.
3) Ability to learn quickly.
4) Ability to understand and willingness to learn internal system.
5) Able to work independently to solve complex problems.
6) Strong desire and ability to provide high quality customer service sales/customer service skills.
7) Solid interpersonal skills, task management, and follow-through skills.
8) strong analytical skills, and manage time effectively and adapt quickly to changing priorities.
