PC Refresh Lead
2 weeks ago
Desktop Support Technician
Pay Rate: $25.00/HR W2
Hours: Full time, M-F, 7:30am-4:30pm, some OT, no on-call
Location: 341 White Pond Dr, Akron, OH 43219
Duration: Contract-to-Hire
Description:
- Provide technical leadership for PC Refresh Technicians
- Scheduling and monitoring of PC refresh tickets
- Follow PC Refresh/IMAC best practices
- Optimize efficiency and effectiveness during deployment process
- Monitor calls, incidents and requests using client provided ServiceNow tool
- Present refresh status and performance updates to management on weekly basis
Skills:
- 1-2 years of PC refresh/deployment experience
- Great Customer Service
- Team leadership skills
- Familiarity with MS Office applications (Excel, Power Point, and Word)
- Time management
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