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Desktop Support Technician II

3 months ago

Mountain View, United States Russell Tobin Full time
Job DescriptionJob Description

Job Title: Desktop Support

Duration: 15+ Months

Location: Mountain View, CA

Pay Range: $40-$45/h on DOE

Responsibilities

Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all the computers in their company's network are backed up, safe and secure. May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised. May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems. Add or replace memory, new keyboards, motherboards, and other components. Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

Qualification:

  • 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
  • Experience working with multiple customers face to face in a ‘Walk Up Bar’ type of corporate environment is preferred
  • Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
  • Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
  • Passionate about providing excellent customer service and follow-thru to completion

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Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.