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Floor Supervisor

5 months ago

New York, United States Carmine's-Time Square Full time
Job DescriptionJob Description

The WOW Factor is What Sets Us Apart from the Others 
 
Carmine’s Iconic Family Style Italian restaurant has been serving up classic dishes for over 30 years  Our locations span from NYC & DC to Vegas, Atlantic City and the Bahamas. Our founder crafted Carmine’s with a singular vision: bringing his guests the “wow-factor” and making any meal feel like an Italian American wedding feast.   

Carmine’s believes in authenticity, high quality and above all consistency across all our Restaurants. Come work with our team members who are animated, committed, and hardworking We love to celebrate with our guests with the ultimate family style dining experience and live for the everyday excitement that comes along with working under pressure in a high-volume restaurant. We hope to find passionate, driven individuals who want to be with us long term and are interested in growing and becoming a family with us 

We are seeking a Floor Supervisor who is hospitality focused, results-driven and who will positively impact the people and guest experience in our restaurants. This role will give you an opportunity to interact with our wonderful guests and work with great people. As a shift supervisor your primary responsibility is ensuring that the service on the floor is running smoothly and efficiently and our guests are having the ultimate dining experience, much of your time will be spent on the floor focusing on the most important area- OUR guests  

 

Your Role with Us: 

  • The Floor Supervisor will set the stage by ensuring we are delivering excellent hospitality, great guest experiences by visiting every table throughout the shift, building relationships, learning of feedback before there are issues, and informing our guests of more opportunities to dine with us (Special events, catering, take out, or our sister restaurants Virgil’s Real BBQ). 

  • Ensures that floor sections and staffing levels for the day are organized at appropriate levels based on both reservations and walk-in foot traffic.  (Balances proper coverage with both indoor and outdoor dining areas). 

  • Direct team members throughout the shift to ensure side work responsibilities are fulfilled and setup and breakdown of the dining areas is properly completed in a timely manner. 

  • Assist hourly positions by redirecting resources, coordinating breaks and cuts, and communicating needs or staff concerns with management  

  • Support the training program with new hourly FOH team members with Follow ups and skill out training; assist with FOH team member interviews and onboarding. 

  • Actively participates in quality of our steps of service and consistently works to drive PPA ‘s through suggestive selling, contests, and other sales drivers while on the floor Touching base with the chef on any potential challenges, allergies, etc.  

  • Consulting with salaried management for all difficult guest interactions: cutting people off, unhappy guests after initial table visit, irate or extremely upset guests, etc.  

  • Leaving feedback on Scheduling levels and conferring with salaried managers to make decisions on any adjustments needed for scheduling on future shifts.  

  • Completion of all daily tasks listed on the manager checklist.   

 

We Are Looking for Candidates: 

  • 3-5 years of restaurant experience in fast paced high-volume restaurants Quick Service/Hotel/ Full Service. 

  • Basic understanding of cleanliness standards in each area of the restaurant: greet stand, dining room, the bar, kitchen, restrooms, steward station, etc.  

  •  The successful candidate must have outgoing personality with a welcoming presence on the dining room floor alongside excellent time management and organizational skills 

  • Good judgment with the ability to make timely and sound decisions. 

  • Excellent communication skills- verbally interacts with management, servers, team members and guests 

  • Display a passion for service and exceeding our guests' needs. 

  • Must be reliable, dependable, and guest and employee focused. 

  • Strong computer skills and knowledge of Aloha, Open Table, Excel, Word, and timekeeping software 

  • Willingness to learn and be developed to a great salaried Manager. 

  • Must be Fluent in English. 

  • Open flexibility to work various shifts. 

  • Experience in a fast-paced high-volume environment 

 

Company DescriptionThe WOW Factor is What Sets Us Apart from the Others
Carmine’s Iconic Family Style Italian restaurant has been serving up classic dishes for over 30 years Our locations span from NYC & DC to Vegas, Atlantic City and the Bahamas. Our founder crafted Carmine’s with a singular vision: bringing his guests the “wow-factor” and making any meal feel like an Italian American wedding feast. At Carmine’s, our goal is to build a team of hospitality professionals who enjoy creating exceptional guest experiences in a team-oriented environment. Don’t miss this opportunity to join an amazing company where hard work is rewarded and opportunities for growth abound.Company DescriptionThe WOW Factor is What Sets Us Apart from the Others\r
Carmine’s Iconic Family Style Italian restaurant has been serving up classic dishes for over 30 years Our locations span from NYC & DC to Vegas, Atlantic City and the Bahamas. Our founder crafted Carmine’s with a singular vision: bringing his guests the “wow-factor” and making any meal feel like an Italian American wedding feast. At Carmine’s, our goal is to build a team of hospitality professionals who enjoy creating exceptional guest experiences in a team-oriented environment. Don’t miss this opportunity to join an amazing company where hard work is rewarded and opportunities for growth abound.