We have other current jobs related to this field that you can find below

  • Customer Success Manager, Team Lead

    1 month ago

    Chicago, United States InRule Technology Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...

  • Customer Success Manager, Team Lead

    1 month ago

    Chicago, United States InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...

  • Mid Market Customer Success Manager

    1 month ago

    Chicago, United States Customer Labs Full time

    About G2 - Our People G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and...

  • Customer Engagement Manager

    6 days ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Customer Success Manager

    1 month ago

    Chicago, United States Cypress Human Capital Management, LLC Full time

    Sr. Customer Success Manager Description: Hybrid - Chicago or Omaha preferred (2 days/week - days of week flexible) We are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure LinkedIn Customers achieve a return on investment and drive successful...

  • Customer Success Team Leader

    6 days ago

    Chicago, Illinois, United States InRule Full time

    About InRule TechnologyAt InRule Technology, we are transforming the way organizations across the globe make critical decisions by integrating advanced technology into their operations. Our solutions are trusted by major banks, insurance firms, healthcare providers, and government entities to deliver seamless, user-friendly experiences that empower...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Wolters Kluwer Full time

    Location: open to US applicants, with preference to candidates located in commuting-distance to our Chicago, IL office Product(s) you'll be supporting: UpToDate Patient Engagement Region: Central/Midwest This is an individual contributor position Company Overview: Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and...

  • Manager, Customer Success

    3 months ago

    Chicago, United States Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States FourKites, Inc. Full time

    At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States UpGuard Full time

    Who are we? UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the attack surface...

  • Customer Success Manager

    1 month ago

    Chicago, United States FourKites, Inc. Full time

    At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...

  • Lead Customer Success Strategist

    6 days ago

    Chicago, Illinois, United States MongoDB Full time

    About the RoleAt MongoDB, we are revolutionizing the data management landscape, empowering developers to create remarkable applications that enhance everyday experiences. As a prominent player in the developer data platform space, we invite you to join our innovative team.Key ResponsibilitiesAs a Customer Success Strategist, you will:Serve as a strategic...

  • Customer Success Manager

    2 months ago

    Chicago, United States ACAMS Full time

    Chicago, IL, USA ● Washington, DC, USA Req #125 Thursday, March 21, 2024 Reporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, Illinois, United States Vibes Full time

    About VibesVibes is a leader in mobile engagement, empowering brands to connect with their customers through personalized and innovative channels like SMS, MMS, and mobile wallet. Our platform drives significant revenue for global brands by delivering impactful and hyper-personalized consumer experiences. Trusted by leading brands, Vibes is the go-to...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Vibes Full time

    About Vibes Vibes is a leader in mobile engagement, empowering brands to connect with their customers through personalized and innovative channels like SMS, MMS, and mobile wallet. Our platform drives significant revenue for global brands by delivering impactful and hyper-personalized consumer experiences. Trusted by leading brands, Vibes is the go-to...

  • Customer Success Onboarding Lead

    6 days ago

    Chicago, Illinois, United States Smartly Group Full time

    Smartly Group is on the lookout for a passionate and meticulous Customer Success Onboarding Lead to enhance our vibrant Onboarding team.In this pivotal role, you will be instrumental in guiding our newly-acquired clients through the onboarding journey, ensuring a smooth and effective transition to the Smartly platform.Your key responsibilities will include...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States Coates Group Full time

    Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging...

Customer Success Manager, Team Lead

2 months ago

Chicago, United States InRule Technology, Inc. Full time
Job DescriptionJob Description

At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power of computing without the complexity of programming.   

As part of the InRule Technology team, you'll be at the forefront of a technological revolution, helping drive adoption of our powerful AI Decisioning platform that weaves together declarative logic, non-declarative machine learning, and human-in-the-loop automation.

In 2023, Forrester named InRule a Leader in The Forrester WaveTM: AI Decisioning Platforms.

As the Customer Success Manager, Team Lead, you will be accountable for value realization and success of our customers as well as leading and mentoring our team of Customer Success Managers and Specialists. You'll be charged with nurturing relationships with a portfolio of customers as well as being a trusted advisor helping to ensure they are successfully leveraging InRule’s solutions. 

Location: Chicago, IL Hybrid

What you'll do... 

  • Manage gross dollar retention targets for the business through consistent process management and team account alignment. 
  • Help support your team in achieving their business and professional growth goals by training, developing, and mentoring our team of Customer Success Managers and Specialists.  
  • Develop and implement strategies that create value for customers through mutually defined business outcomes and customer success plans.  
  • Optimize customer data in CRM to identify trends and patterns that help improve the customer experience and gauge overall customer health.  
  • Continually improve the Customer Success processes by leveraging best practices and maturing our documentation. 
  • Manage a book of customers from onboarding to training to adoption and beyond.  
  • Build, maintain and leverage strong relationships with customer stakeholders and project leads. 
  • Onboard new customers to ensure proper customer setup and alignment with key stakeholders. 
  • Oversee customer implementations, with a focus on ensuring customer value and limiting customer risk. 
  • Manage the renewal process for existing customers, ensuring that contracts are renewed on time and that customers are satisfied with the software and services provided. 
  • Identify expansion opportunities within the customer organization. 
  • Escalate critical customer issues and ensure escalation ownership with internal resources. 
  • Learn the InRule solution and educate our customers on the overall capabilities and flexibility of the software. 
  • Partner with InRule’s cross-functional teams to ensure progress and alignment with customer goals and strategy.  
  • Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth. 

What you'll bring... 

  • 5+ years of experience in customer success or account management within a SaaS or related software/technology company, with at least 2 years in a team lead or manager role. 
  • Exceptional ability to communicate and foster positive business relationships. 
  • Self-driven with the ability to operate independently and with a sense of urgency and ownership. 
  • Proven success managing customer interactions and contract renewals, with a focus on maintaining accurate and timely updates and reporting as needed. 
  • Solid technical aptitude, ability to understand and connect customers' business goals with InRule’s product capabilities. 
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption 
  • Experience driving and managing executive relationships. 
  • Passion for proactively engaging and promoting value with customers. 
  • Ability to establish and reinforce milestones across teams. 
  • Accountability and personal organization are essential. 
  • Bachelor’s Degree or equivalent experience. 

Bonus Skills and Experience  

  • Background in project management. 
  • Industry-specific knowledge in Insurance, Financial Services, Healthcare and/or public sector. 
  • Technical experience with low code software development, data analysis, or process automation. 
  • Experience working with CRM systems (Dynamics 365, Salesforce). 

Powered by JazzHR

KoyITkZfjE