Administration Assistant

4 weeks ago

Sumter, United States Roper Staffing Full time
Job DescriptionJob Description

Performs a variety of duties to support and facilitate business operations for Therapy Services. Provides direct customer service and/or clerical/administrative support for the department.

Responsibilities:

  • Customer Service: Answers phone and responds to patient voicemails.  Answers general questions regarding therapy and treatments. Greets incoming patients.  
  • Referral/UM Specialist: Responds to referrals for therapy from providers appropriately triaging based on urgency.  Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab).  Document authorization and attach to all appointments. 
  • Insurance Verification: Verify patient benefits. Educate patients on benefits and insurance coverage for provided services. Calculate cost estimates. Ensure patients are aware of financial responsibility to increase patient satisfaction. 
  • Billing and Financial Services: Confirm authorization for services from payor. Maintain authorization throughout plan of care. Edit patient claims to ensure clean submission for payment. Collect payments upon delivery of care and following completion of care (via phone). Answer billing related questions. Post payments. Discuss payment options and programs available to patient. 
  • Scheduler: Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient. Schedule patients to best fill therapists' schedules allowing maximized productivity. Moves patients appointments/providers to optimize visit volumes in a given day. Follow-up with non-respondent patients for request to schedule initial visit. 
  • Administrative Support: Orders supplies and submits necessary invoices for payment. Maintains office cleanliness including submitting work orders. Submits work orders for broken equipment or reports to facilities. Submits EOD deposit and accounting information. Sort and address incoming mail. Maintain cash box. Trains other staff on office guidelines and procedures. 

This is a non-management job that will report to a supervisor, manager, director, or executive.

Requirements:

  • High School Diploma or equivalent or post high school education
  • 2 years- Admissions, Billing, Collections, Insurance and/or Customer Service
  • Other Required Skills and Experience
  • Basic computer skills
  • Knowledge of office equipment (fax/copier)
  • Word Processing
  • Spreadsheets
  • Database
  • Data Entry
  • Mathematical Skills
  • Registration and scheduling experience- Preferred
  • Familiarity with medical terminology- Preferred 

Working Hours: Monday – Thursday 7:30 AM-5:30 PM; Fridays 8:00 AM-12:00 PM (some Fridays will work until 2:00 PM) – No weekend

Company DescriptionRoper Staffing is a full service staffing agency ready to help you find your next careerCompany DescriptionRoper Staffing is a full service staffing agency ready to help you find your next career

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