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Leasing Business Manager

4 months ago

Grapevine, United States Silver Lake Marina Full time
Job DescriptionJob Description

The Office Manager is responsible for assisting members with their immediate needs. This includes, but is not limited to, giving information on the facility, products, and services, assisting with reservations, and collecting payments.

Essential Duties and Responsibilities

Manage front office by responding to member questions and needs via phone, email and in person.

  • Developing and maintaining effective and friendly working relationships with staff, members, guests, and vendors
  • Providing information on marina products and services by walking docks with customers to offer boat storage options and inform them of property amenities.
  • Providing excellent customer service.
  • Dealing with conflict effectively, courteously, and tactfully.
  • Accepting and reconciling daily cash, credit and check payments, and following up with past due balances.
  • Routine administrative tasks including ordering office and restroom supplies.
  • Organizing and planning events for members and staff, throughout the year.
  • Available to work overtime when required.
  • Other duties as assigned by Manager

Technical and Physical Requirements

  • High school diploma or equivalent preferred
  • Prior marina experience preferred.
  • Previous customer service experience preferred.
  • Proficient in Microsoft Office
  • Ability to walk distances outdoors in all climates.
  • Ability to lift 25 pounds.

Minimum Soft Skill Qualifications

  • Eagerness to engage in a growing, fast paced, and industry-leading company
  • Consistently treats others with dignity and respect
  • Genuinely serves others with humility and a positive attitude
  • Frequently demonstrates a bias toward action
  • Always communicates effectively and courteously with fellow teammates and members
  • Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
  • Shows resolve and overcomes difficulties in a positive and productive manner
  • Gladly provides responsive, and high level of service to our teammates and members
  • Eagerly puts forth the extra effort to accomplish duties
  • Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

The Company

As a fast-growing company, WVM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry, in order to serve the vibrant boating community that encompasses the WVM network. WVM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. WVM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, WVM offers eligible employees healthcare benefits, 401(k) plans, paid time off and relocation opportunities.