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Client Liaison
3 months ago
Job Summary:
We're seeking experienced and enthusiastic individuals for both full and part-time roles as Client Liaisons to join our team in the San Antonio area. As integral members of our company, Client Liaisons play a vital role in representing our values, ensuring client satisfaction, and delivering exceptional customer service.
Responsibilities:
Serve as the primary point of contact for local small business owners, maintaining positive relationships and providing personalized support.
Manage and nurture existing business accounts, ensuring their needs are met and expectations are exceeded.
Proactively identify opportunities for growth and reach out to potential clients to acquire new business and expand our client base.
Address inquiries and requests from new and existing account holders promptly and professionally, providing expert guidance and assistance.
Efficiently plan and organize daily schedules to maximize productivity and meet client needs.
Cultivate and maintain positive rapport with clients, fostering trust, loyalty, and long-term partnerships.
Maintain accurate records of orders, transactions, and client interactions, ensuring seamless communication and follow-up.
Requirements and Skills:
While prior experience in a similar role is required, we are looking for individuals who are highly motivated, customer-focused, and possess the following qualities:
Demonstrated success in a client-facing role, with a track record of building and maintaining strong client relationships.
Excellent communication and interpersonal skills, with the ability to engage with clients effectively and provide exceptional service.
Strong problem-solving abilities, with a proactive approach to addressing client needs and resolving issues.
Exceptional organizational skills and the ability to prioritize tasks, manage time efficiently, and adapt to changing priorities.
