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Benefits Call Center Agent
2 months ago
A-Line Staffing is now hiring a Call Center Representative in the Pittsburgh, PA area with a major consulting company . The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Call Center Representative position, please contact Melissa Ortiz at
mortiz@alinestaffing.com
Call Center Representative Compensation
The pay for this position is $16.50/hr. | $17.25/hr. for Bilingual
Benefits are available to full-time employees after 90 days of employment
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Call Center Representative Highlights
This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
Shift information: M-F between the hours of 6am - 10pm (8 hour shift).
During our busy season you will be expected to work a 40 hour week and overtime when requested. During initial training and during our off season your hours may fluctuate between 32 to 40 hours depending on client need.
Onsite for day 1, then remote
Call Center Representative Responsibilities
Help our client members through the enrollment process, and when making updates to their health care and/or pension plans.
Start out on one client, and with time will be cross trained to provide assistance on multiple clients
Spend your day either on the phone, or providing assistance through webchat conversations and email
Quickly build rapport and respond to customers via phone, email, and instant message
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member
Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
Maintain and document complete and accurate call and case notes in a professional manner
Perform other duties as assigned
Call Center Representative Requirements
High school diploma or equivalent experience
Customer Service experience
Attendance is mandatory for the first 90 days
Call Center Representative Preferred Qualifications
Phone work experience
If you think this Call Center Representative position is a good fit for you, please reach out to me - feel free to e-mail mortiz@alinstaffing.com or apply to this posting
