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Chargeback Analyst II
3 months ago
Shift: Monday – Friday 8:00am – 5:00pm - Hybrid or remote - Hybrid Tuesday and Wednesday onsite and Monday, Thursday and Friday.
Temp to Perm: Contingent with the possibility to extend
Core Essential Skill sets:
• Proficient in Flex Chargeback processing.
• Experience utilizing X-ray for processing in Flex.
• SAP BI Reporting preferred
• Attention to detail
• Professional communication skills
• Team player
• Motivated
Position Summary: The Chargeback Analyst II will be responsible for the timely review and validation of debit memos submitted for chargebacks through Model N Flex with complete accuracy. The incumbent will also resolve chargeback errors, communicate with wholesalers on a daily basis and manage chargeback accounts resulting in more than $8B in annual chargebacks. Proper issuance of chargebacks allows for indirect sales data to reflect accurate data used for sales and customer incentives and profitability analysis. The specialist is responsible for doing analysis of accounts, using internal reporting tools, to identify associated error/dollar trends and will report results to management.
Travel Requirements: Minimal.
Essential Duties & Responsibilities: Percentage of Time
1. Analyze daily chargeback transactions to ensure chargebacks are accurately issued within 3-5 days in Model N Flex system. Primary analyst responsible for researching and investigating chargeback errors to proactively mitigate systematic issues with accounts. Provide analysis of accounts for management review. 30%
2. Must possess client interface skills relevant to communicating via email, phone or face-to-face. This person is the primary contact for customers, national account managers and inter-departmental areas (pricing, accounts receivable, government pricing, finance, returns, rebates, IT and EDI). Act as lead and expert in all aspects of Wholesaler accounts. Ability to identify issues with accounts that could lead to revenue leakage and notify management while providing potential solutions to resolve issues. 20%
3. Analyze and provide results of indirect sales reporting to Account Managers, Branded Business Unit and Government Pricing team. Identify trends associated with wholesaler Chargeback submissions/dollars, and communicate impact to management. Must be proficient in excel. 10%
4. Manage relationships with Wholesalers. Provide trends of errors to wholesalers, or internal customers, in an effort to resolve errors, and prevent revenue leakage. Lead for regularly scheduled wholesaler conference calls. Prepare agenda’s, coordinate with attendees, provide issues and suggestions for solutions, document meeting notes and ensure all follow-up items are tracked to completion. 15%
5. Analyze customer deductions to determine if valid and work closely with the Accounts Receivable team to provide support to resolve chargeback deductions reconciliation issues. 5%
6. Primary contact for Sox, PWC, external audits, internal audits (functional audit team). Investigate and analyze all audit claims to resolution and provide documentation supporting the outcome. Work closely with Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales in an effort to identify possible revenue leakage. 15%
7. Identify Model N and EDI system issues and coordinate with IT/EDI as well as wholesaler IT/EDI to expedite resolution. Must summarize issues for tracking and for presentation to management. 5%
Position Requirements:
Education Preferred: Bachelor’s Degree
Experience Preferred: 3+ years’ experience in a corporate or pharmaceutical setting in functions such as Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks or performing analysis in a corporate environment. Equivalent combination of education and experience will be considered.
Specialized or Technical Knowledge, License, Certifications needed: Proficient in Word, Excel, and familiarity with internet; experience with Model N Flex preferred.
Functional Knowledge and skills: * Ability to work independently and with a team.
* Good verbal and written communication skills.
* Organized, detail oriented
* Ability to manage changing priorities.
* Good Problem Solving Skills
