Merchant Relations Manager

1 week ago


Glendale, United States Finturf Full time
Job DescriptionJob Description

Finturf is a dynamic point-of-sale company committed to revolutionizing the financing industry with innovative solutions. As we continue to expand our footprint, we are seeking a motivated and talented Merchant Relations Manager to join our team.

Location: On-site in Glendale or Remote in the US (NOT ACCEPTING APPLICATIONS FROM OTHER COUNTRIES)

As a Merchant Relations Manager at Finturf, you will play a crucial role in fostering strong relationships with our merchant partners. Your primary responsibilities will include:

Responsibilities:

  • Merchant Onboarding: Facilitate the smooth onboarding process for new merchants, ensuring they are well-versed in Finturf's products and services.

  • Account Management: Serve as the main point of contact for assigned merchant accounts, addressing inquiries, providing support, and ensuring overall satisfaction.

  • Communication: Maintain clear and consistent communication with merchants to understand their needs, concerns, and feedback. Keep merchants informed about product updates, promotions, and relevant information.

  • Issue Resolution: Proactively identify and resolve merchant issues to ensure a positive experience. Collaborate with internal teams to address technical, operational, and billing-related concerns.

  • Training and Education: Conduct training sessions for merchants to maximize their utilization of Finturf. Provide ongoing education on features, updates, and best practices.

  • Sales Support: Collaborate with the sales team to assist in the acquisition of new merchants and contribute insights to enhance the sales process.

  • Feedback Collection: Gather valuable feedback from merchants to contribute to product improvement and development.

  • Customer Support: Providing service and resolving customer issues through various channels that include, phone, chat, and email.

Qualifications:

  • Experience: 1-2 years of experience in merchant relations, account management, or a related field.

  • Language Skills: Proficiency in English is required, and fluency in Spanish is a plus.

  • Communication Skills: Excellent verbal and written communication skills. Ability to convey technical information to non-technical audiences.

  • Customer Focus: Strong commitment to customer satisfaction with the ability to build and maintain positive relationships.

  • Problem-Solving: Proven ability to identify and resolve issues promptly and effectively.

  • Adaptability: Comfortable working in a fast-paced and dynamic environment, adjusting priorities as needed.

  • Team Player: Ability to collaborate with cross-functional teams and contribute to a positive team culture


Salary : $40k - 65k




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