Staff Performance Manager

2 months ago

Mooresville, United States Employbridge Full time
Job DescriptionJob Description

Staff Performance Manager

 

Who We Are

 As the United States’ largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth-oriented experiences that positively impact lives and businesses in innovative and meaningful ways.

 

Job Summary

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

 

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.

• Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.

• Audits onboarding requirements and confirms new hire start requirements are met.

• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.

• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.

• Manages daily attendance reports, headcount reports.

• May process weekly payroll and maintain timeclock database.

• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.

• Handles worker’s comp claims and documents unemployment.

• Develops and maintains rapport with management and supervisors to maintain consistencies in all departments. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their leader. Proprietary and Confidential Proprietary and Confidential

• Initiates and completes client relationship mapping as needed.

• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).

• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.

• Conducts employee performance reviews and assigns and ends associate assignments

 

Preferred Education & Experience

• High school diploma or 6 months related experience

 

Competencies (Skills & Knowledge You’ll Bring)

• Experience in a customer service role responsible for multi-level client communication.

• HR and data management experience.

• Demonstrable success managing a team or process.

• Familiarity with a heavy process-oriented environment.

• Able to lead, organize, and build effective and diverse teams

• Must have seasoned critical thinking and problem-solving skills

• Ability to communicate professionally and effectively across all platforms.

• Able to listen and respond to information effectively and influence decision makers.

• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.

• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.

• Experience using various technology platforms to drive effective decisions.

 

Your Work Environment (Physical Demands) Client Site:

Typically work is performed is generally offsite at a client’s location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations. Below are a few standards specific for this position:

• Sit or stand for long periods of time and walk short distances

 • Regularly required to talk, hear, and communicate in writing

• Adjust to vision for both close and distance views

• Stoop, kneel, bend, crouch and lift up to 50 pounds

 

The physical environment may require the colleague to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

 

Travel Requirements:  Minimal to no travel time expected for the position

 

This is a 1st shift position from Monday to Thursday.  Up to 12 hour shifts.  

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