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HVAC Service Dispatcher and Opportunity Generator

2 months ago

Boynton Beach, United States Climate Control Services (CCS) Full time
Job DescriptionJob DescriptionJoin Our Ever-Growing Team


Climate Control Services is looking for a motivated and detail-oriented HVAC Dispatcher to join our team in Boynton Beach, FL. As a Dispatcher, your primary focus will be on dispatch responsibilities, but you will also handle inbound and outbound phone calls to customers.

Primary Responsibilities:


  • Report to the Operations Manager.
  • Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
  • Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
  • Notify clients ahead of time if the technician is not going to arrive at their home within the scheduled time window and reschedule the time at the clients convenience.
  • Communicate with the Purchasing and Warehouse Coordinator to help arrange the efficient delivery of parts to the Technicians. Every effort should be made to keep Technicians on the job.
  • Strictly adhere to the Dispatching for Results Priority Service Schedule, ensuring the Right technician is sent to the Right appointment.
  • Share the responsibility to ensure that all technicians arrive at their designated appointments on time.
  • Debrief Technicians after each call and insist that all employees collect payment immediately after each job is completed.
  • Obey the Right Away Code of Ethics, Team Rules, and Team Philosophy.
Ideal Candidate:


  • Highly detail-oriented
  • Able to think quickly and recognize opportunities
  • Willing to take ownership of their results
  • Excellent communication skills
  • Strong organizational abilities
  • Ability to work in a fast-paced environment
If you are a proactive individual with a passion for customer service and operational excellence, we want you to join our team at Climate Control Services