HVAC Service Dispatcher and Opportunity Generator
2 months ago
Climate Control Services is looking for a motivated and detail-oriented HVAC Dispatcher to join our team in Boynton Beach, FL. As a Dispatcher, your primary focus will be on dispatch responsibilities, but you will also handle inbound and outbound phone calls to customers.
Primary Responsibilities:
- Report to the Operations Manager.
- Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
- Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
- Notify clients ahead of time if the technician is not going to arrive at their home within the scheduled time window and reschedule the time at the clients convenience.
- Communicate with the Purchasing and Warehouse Coordinator to help arrange the efficient delivery of parts to the Technicians. Every effort should be made to keep Technicians on the job.
- Strictly adhere to the Dispatching for Results Priority Service Schedule, ensuring the Right technician is sent to the Right appointment.
- Share the responsibility to ensure that all technicians arrive at their designated appointments on time.
- Debrief Technicians after each call and insist that all employees collect payment immediately after each job is completed.
- Obey the Right Away Code of Ethics, Team Rules, and Team Philosophy.
- Highly detail-oriented
- Able to think quickly and recognize opportunities
- Willing to take ownership of their results
- Excellent communication skills
- Strong organizational abilities
- Ability to work in a fast-paced environment
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