IT Support Engineer

Job DescriptionJob Description
Business Information Solutions, Inc. is looking for an experienced Tier II, self-motivated IT engineer who fits into our company culture. We want someone who represents our core values by being passionate, empathetic, proactive, and team-oriented.

Under the general direction of the Service Delivery & Project Team Director, the primary responsibilities include helping clients to achieve optimum use of their computer networks by performing needs analysis, installation, training, and problem resolution for the local and wide area networks. Training will be provided on our solution stack and processes but the candidate must have current IT experience to be successful in the role. A high level of communication, interpersonal, and service skills are a must. Your duties will also include managing escalation tickets from a small team of Help Desk Engineers. Applicant must be a team player with a “can-do” attitude that can lead a small team. Applicant must be able to hold a Subject Matter Expert (SME) Role for the team and handle escalations and overall leadership in this area for two of our solution stack items. 

Who is Business Information Solutions?

We're a local MSP technology company headquartered in Robertsdale, AL and comprised of a digital marketing, information technology, print management and MSSP consulting divisions. Our sole purpose is to assist Gulf Coast-based organizations with their technology and business needs. We're not looking to just make sales...we want to build lasting relationships with top businesses in the area - this is where your role would come into play...

What's the Company Culture Like?

This is a locally owned and operated business that values employees and the community. Since it's like a second home, we believe in having fun while still striving to be the best in the market. You'll enjoy monthly company-wide luncheons, birthday celebrations, and other company events.

We want you to become part of the BIS Family

Requires a minimum of 5 years of real-world IT experience.
This systems engineer position will require the following:

Ability to install Windows servers and virtual servers, handle migrations, and data backups.

• Understanding of installation, configuration, and troubleshooting of computer hardware and components.
• Strong understanding of Microsoft Windows server and desktop operating systems, the registry, group policy, device drivers, and more.
• Ability to assist customers remotely and go onsite when needed in the Gulf Coast area.

Office 365 and support will be required.

• Strong leadership, organizational and interpersonal skills are very important.
• Clean driving record as a company vehicle is used in this role.
• VOIP Phone system background a plus.
• SonicWALL firewall and general IP routing a plus.
• IT Management tools like Autotask, Connectwise Automate, Screenconnect are a plus.

Benefits include:

• BCBS Health and Dental Insurance Gold Plan (company pays 1/2 of the single rate)
• 7 paid holidays per year
• 2 personal days per year
• One week vacation after one year and 2 weeks after three years etc.
• Life insurance policy of $20,000
• Cancer policy of $10,000, critical care policy of $10,000
• Accidental death benefit of $3,000
• 7% 401k Employer Paid Retirement Savings Plan.
• Long Term Disability Paid by Company
• Employer Paid Professional Development Plan
• Leadership Training
• On the Job Training

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