Service Delivery Coordinator

Job DescriptionJob Description
Business Information Solutions, Inc. is looking for an experienced Service Delivery Coordinator who fits into our company culture. We want someone who represents our core values by being passionate, empathetic, proactive, and team-oriented.

Under the general direction of the Service Delivery & Project Team Director, the primary responsibilities include communication and scheduling our technical engineers to perform onsite and project work. A high level of organizational, communication, and interpersonal skills are a must. Your duties will also include scheduling a small team of Onsite and Project Engineers. Applicant must be a team player with a “can-do” attitude that can lead a small team. Applicant must be able to be proficient in communicating technical timelines and business impacts between clients and engineers and keep the project and ticket software updated. Training will be provided. 

Who is Business Information Solutions?

We're a local MSP technology company headquartered in Robertsdale, AL and comprised of information technology, and MSSP cybersecurity consulting divisions. Our sole purpose is to assist Gulf Coast-based organizations with their technology and business needs. We're not looking to just make sales...we want to build lasting relationships with top businesses in the area - this is where your role would come into play...

What's the Company Culture Like?

This is a locally owned and operated business that values employees and the community. Since it's like a second home, we believe in having fun while still striving to be the best in the market. You'll enjoy monthly company-wide luncheons, birthday celebrations, and other company events.

We want you to become part of the BIS Family

Requires a minimum of 5 years of real-world organization, dispatch, and coordination experience.

Service Delivery Coordinator

The Service Delivery Coordinator is responsible for technical resource allocation to solve IT problems for clients as well as communicate the progress with all parties involved. This role will require the applicant to be able and willing to learn new systems and follow written policies. Training for this is part of onboarding. This role reports directly to the CTO.

Responsibilities

• Manage resources for projects and trouble tickets
• Build relationships with clients and participate in necessary client meetings
• Collaborate with the appropriate internal departments to develop and maintain a technology plan that supports clients’ needs.
• Interface with appropriate technical personnel
• Constant communication with the client throughout processes
• Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements.
• Assess and communicate risks associated with technology-related investments and purchases
• Responsible for assigning tickets to and project tasks to resources with constant follow up and communication with client
• Manage Project Module in Autotask

Knowledge Skills and Abilities

• Strong organizational, communication and presentation skills.
• Skill in strategic planning with an ability to think ahead and plan
• Skill in planning and preparing written communications.
• Skill in leading people and getting results with a strong client orientation.
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.
• Experience with Autotask, ConnectWise Automate (LabTech) or similar RMM tool.

Why Work for BIS Technology Group?

• Be part of a company that brings real value to their clients
• Competitive salary based on experience and qualifications.
• Medical and dental benefits included
• Retirement plan with company contribution
• Personal Time Off (PTO)
• 6 Paid Holidays per year
• Performance based incentives
• Full on- the- job training & support
• Quarterly Company Status Meetings
• Fun working environment and culture
• Opportunity for advancement

Job Type: Full-time

Benefits include:

• BCBS Health and Dental Insurance Gold Plan (company pays 1/2 of the single rate)
• 7 paid holidays per year
• 2 personal days per year
• One week vacation after one year and 2 weeks after three years etc.
• Life insurance policy of $20,000
• Cancer policy of $10,000, critical care policy of $10,000
• Accidental death benefit of $3,000
• 7% 401k Employer Paid Retirement Savings Plan.
• Long Term Disability Paid by Company
• Employer Paid Professional Development Plan
• Leadership Training
• On the Job Training

---