Current jobs related to IT Help Desk Technician - Phoenix - TEKsystems

  • Help Desk Technician

    2 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Help Desk TechnicianAt Swift Transportation, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our customers and will be responsible for providing technical support and assistance to resolve their issues.Key Responsibilities:Provide technical...

  • Help Desk Technician

    2 weeks ago

    Phoenix, Arizona, United States Stinson Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key...

  • Help Desk Technician

    2 weeks ago

    Phoenix, Arizona, United States Stinson Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide technical...

  • Help Desk Manager

    4 weeks ago

    Phoenix, Arizona, United States Staffing Science Full time

    Job Title: Help Desk ManagerWe are seeking an experienced and hands-on IT Help Desk Manager to lead our team of 15+ help desk technicians. The ideal candidate has a proven track record of developing high-performing teams and implementing processes that drive service excellence.Key Responsibilities:Manage and mentor a team of help desk technicians, focusing...

  • PSP Help Desk Technician

    3 weeks ago

    Phoenix, Arizona, United States Ideal Force Full time

    Job DescriptionIdeal Force has a contract position available for a PSP Help Desk Technician to work on-site in Phoenix, AZ. This role involves providing technical support and assistance to users navigating the public service portal.Key Responsibilities:Handle a high volume of incoming calls and provide step-by-step guidance for accessing services, submitting...

  • Help Desk Technician

    3 weeks ago

    Phoenix, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Technician in Phoenix, Arizona. The role involves providing technical support, troubleshooting a variety of systems and platforms, and managing hardware deployments within a diverse and dynamic environment.Responsibilities: • Provide first-level contact...

  • Help Desk Technician

    1 day ago

    Phoenix, United States MVM Full time

    Title: Help Desk Technician Location: Phoenix, AZ Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. About MVM, Inc. Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values....

  • Help Desk Technician

    4 weeks ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionAccount nameCharles Schwab & Co., Inc. End Client (if different from Account) DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal...

  • Help Desk Technician, Tier II

    3 weeks ago

    Phoenix, United States The Hiller Companies Full time

    Job DetailsJob Location Hiller Phoenix - Phoenix, AZ Description The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated...

  • Help Desk Technician

    2 weeks ago

    phoenix, United States HireRising Full time

    Summary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...

  • Help Desk Technician

    2 weeks ago

    Phoenix, United States HireRising Full time

    Summary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...

  • Help Desk Technician

    6 days ago

    Phoenix, United States HireRising Full time

    Summary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...

  • Help Desk Technician

    2 weeks ago

    Phoenix, United States HireRising Full time

    Summary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...

  • Help Desk Support Specialist

    1 week ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Help Desk TechnicianJoin Swift Transportation as a Help Desk Technician and be part of a dynamic team that drives success. As a Help Desk Technician, you will be the first point of contact for customers and employees, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support...

  • Help Desk Technician

    2 weeks ago

    Phoenix, United States SR International Inc. Full time

    THIS IS A 100% ONSITE ROLE, ONLY W2. Client: State of AZ AZDPSPosition: PSP Help Desk Technician Req # 1529 (On-Site)Contract: Until 06/30/2025Location: 2222 W. Encanto Blvd., Phoenix, AZ, 85009Tentative Shift Hours: Monday to Friday, 6 AM to 6 PM (40 Hours/Week). OT ExpectedClosing: 09/30/2024 Position DescriptionEntry level position in computer/network...

  • Help Desk Specialist

    5 days ago

    Phoenix, Arizona, United States The Hiller Companies Full time

    Job SummaryThe Hiller Companies is seeking a skilled IT Help Desk Tier II Technician to join our team. As a key member of our IT department, you will be responsible for delivering advanced technical support to our internal staff, troubleshooting and resolving complex software and hardware issues, and mentoring junior technicians.Key ResponsibilitiesProvide...

  • Help Desk Supervisor

    3 weeks ago

    Phoenix, Arizona, United States Gila River Gaming Enterprises Inc. Full time

    {"h1": "Help Desk Supervisor Job Description"} Job Summary As a Help Desk Supervisor at Gila River Gaming Enterprises Inc., you will be responsible for overseeing the day-to-day activities of the Help Desk Technicians and performing evaluative and administrative duties to monitor the shift operation. You will contribute to the satisfactory motivation and...

  • Help Desk Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States Knight Transportation Full time

    Job Title: Help Desk Technician KAt Knight Transportation, we are driven to innovate the transportation industry. We are seeking a highly skilled and motivated Help Desk Technician to join our team.Job Responsibilities:Act as the first point of contact for end-users, providing technical assistance and support via phone, email, and/or our help desk management...

  • IT Help Desk Technician

    4 weeks ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob Description  DescriptionLooking to bring on a group of Tech Support Agents to assist with their return to office plan. Enterprise Req Skillstechnical support,customer service,phone support,ticketing system Job Titlehelp desk support Top Skills Details1. Phone support experience (Call center or help desk or others)2. Tech support...

  • Information Technology Help Desk Analyst

    1 day ago

    Phoenix, United States Tech One IT Full time

    Role: IT Analyst/IT security ILocation: Phoenix, AZ (Onsite)Client: City of Mesa JOB DESCRIPTIONClassification Responsibilities: An Information Technology (IT) Analyst I performs intermediateskilled technical assistance in the areas of Desktop, Help Desk, Security, Unified Communications,Business Solutions, Application Support and Development, Server,...

IT Help Desk Technician

3 months ago

Phoenix, United States TEKsystems Full time
Job DescriptionJob Description

 

 

Description

Looking to bring on a group of Tech Support Agents to assist with their return to office plan.

 

Enterprise Req Skills

technical support,customer service,phone support,ticketing system

 

Job Title

help desk support

 

Top Skills Details

1. Phone support experience (Call center or help desk or others)
2. Tech support capabilities
3. Experience working with a ticketing tool for documentation would be ideal

 

The team will host a training class for each agent giving them a chance to learn their internal process and tools, they recently moved to ServiceNow for their ticketing tool which is a common tool in the industry. The agents will be able to get a chance to support all 250K internal employees at an enterprise size company.

 

Work Environment

remote

 

Additional Skills Tags

technical support, customer service, phone support, ticketing system

 

Additional Skills & Qualifications

Critical thinking, problem solving, go-getter attitude, friendly phone demeanor and strong communication

 

Impact to the Internal/External Customer

Without this support employees would have a large delay in tech support help impacting their ability to complete their real work costing the company a lot of money from low work levels

 

Mitigating the anticipated influx of tech support calls coming to ensure employees are able to be up and running as efficiently as possible.