IT Support Technician

2 weeks ago

New York, United States AbelCine Full time
Job DescriptionJob Description

AbelCine is a full-service equipment and technology provider to the broadcast, production, and new media industries. We offer sales, finance, training, rental, and tech services to our professional customer base with offices in New York, Chicago, and Los Angeles.

We are currently seeking to add a self-motivated IT Support Technician to our New York team who can provide best-in-class user and systems support. This is an excellent opportunity for a dynamic, hardworking individual to participate in our exciting and fast-paced company.  

This key position encompasses the following responsibilities: 

  • Create and onboard new users (Active Directory, Okta, O365)
  • Manage asset database and maintain up-to-date hardware inventory
  • Enroll, configure, and deploy both MacOS and Windows systems
  • Provide support for staff members located at multiple branch offices via the IT support queue
  • Troubleshoot issues with user endpoints, desktop applications, servers, mobile phones, and printers
  • Troubleshoot network and hardware alerts generated by software monitoring tools
  • Deploy office phones and administer VoIP profiles
  • Assist with IT, integration department, and office operations with project implementations, hardware installations, migrations, etc.
  • Maintain and update knowledgebase/wiki documentation
  • Inform and uphold office-wide security policies and etiquette
  • Strive to keep up with industry trends and keep learning and growing in your role  

Successful applicants should possess the following attributes: 

  • 2+ years experience in IT Support roles with increasing responsibility
  • Experience managing users, groups, and computers via Active Directory
  • Strong knowledge of both MacOS and Windows 10 systems administration
  • Experience configuring and utilizing Endpoint Management tools (Mosyle, Intuit)
  • Working knowledge of network protocols such as ARP, DHCP, DNS, TCP/IP
  • Experience troubleshooting connectivity issues, cabling, switch ports, VLANs
  • Wireless Networking Solutions (Unifi/UBNT)
  • Knowledge of Virtualization and Hypervisor solutions (VMWare ESXi, XCP-NG, Hyper-V, Proxmox)
  • Experience with Cloud hosting solutions such as AWS EC2 & Azure
  • Experience with MDM solutions (like Mosyle, Jampf) is a plus

Desirable Certifications:

  • Network+
  • CCNA

Physical Effort:

  • Sitting and standing work at computer, requiring frequent use of computer monitors for documentation and reporting
  • Manual dexterity and mobility
  • Moving supplies and equipment requiring moderate physical effort (lift/carry/push/pull up to 20 lbs.)
  • Reaching, bending, kneeling, and crouching

This is a full-time, on-site, non-exempt position. The work schedule will be Monday - Friday, 9 AM - 6 PM, with occasional overtime, as needed. The annual salary range is 52K - 57K, commensurate with experience, and a comprehensive benefits package which includes:

  • Medical, dental, and vision benefits highly subsidized by AbelCine for individual coverage and dependent and family coverage
  • Long and short-term disability benefits fully paid for by AbelCine
  • 401(k) retirement plan includes matching of up to 2% of annual pay
  • Paid time off including:
    • 10 vacation days each calendar year with an annual one-day increase 
    • 5 sick and safe paid days per year
    • 11 paid holidays each year
    • Caregiving / Personal Leave of Absence policy with a Paid Leave Benefit options
    • Sabbatical leave options for long-term employees
  • Dependent Care Flexible Spending Account
  • Flexible Spending Account for eligible health-related expenses
  • Supplemental health insurance coverage
  • Commuter Benefits
  • Discounted Gym Membership and gym membership reimbursement program
  • Employee Assistance Program
  • Life Insurance that is fully paid for by AbelCine
  • Access to professional development 
  • Equipment borrowing program + employee discounts on gear purchases

AbelCine embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.  

 

 

 

 

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