Customer Accounts Specialist

3 weeks ago

Eau Claire, United States Asher Lasting Exteriors Full time
Job DescriptionJob DescriptionEZ Stor Self Storage, division of Asher Enterprises, offers self-storage solutions at multiple locations throughout Wisconsin. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve.

As we continue to grow, we have a great opportunity for a Customer Accounts Specialist.
This position offers flexibility for part time or full-time employment ranging from 28-40 hours per week. Work hours are scheduled between Monday - Friday from 8 a.m. to 5 p.m. with occasional additional hours. The office is located in Eau Claire.

The Customer Accounts Specialist is responsible for supporting day-to-day operations of overseeing customer accounts. This position will include customer service, administrative tasks, and occasional facility support.

Key areas of responsibility include:
  • Providing outstanding customer service and building rapport with customers in-person and over the phone.
  • Following company procedures to solve customer storage needs; utilizing active listening and articulating features and benefits to identify appropriate unit for needs; and ensuring a smooth rental/reservation process.
  • Pro-actively handle customer complaints and resolve account service issues. De-escalate problems to find appropriate solutions.
  • Following up on all leads and reservations; collecting and entering information, executing, and explaining rental agreements, and giving access guidance and assistance to new and existing customers.
  • Securely handles payments and processing and ledger issues.
  • Updates customer files, ensures paperwork completion, and documentation and follow-up throughout our CMS and other company software.
  • Oversees past due customers in accordance with company collection/auction process and following company lock-out procedures.
Qualifications:
  • Strong technical skills and ability to work in a technology driven environment to easily learn company specific programming and applications.
  • Skilled in providing exceptional customer service.
  • Ability to work the assigned hours of the position which may occasionally include non-standard hours, weekends, and/or overtime.
  • Strong attention to detail and ability to organize work and establish priorities.
  • Excellent written and oral communication and interpersonal skills; highly professional demeanor.
  • Ability to multi-task and work in a fast-paced environment to manage several projects with varying timelines simultaneously.
  • Ability to work independently and under minimal supervision.
  • Ability to work collaboratively with others with whom you have no direct authority over
  • Ability to establish and maintain effective working relationships with other employees, supervisors, and customers.
We offer a comprehensive benefits package with full-time employment including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off (10 days in your first year)
  • Paid Holidays (including your birthday)
  • 401(k) with company match and 2-year vesting
  • Life Insurance (100% company paid)
  • Long-Term Disability (100% company paid)
  • Short-Term Disability
  • Additional Life Insurance
  • Accident, Cancer, Critical Illness supplemental plans
This is a great opportunity for someone who is technology-driven, well-organized, enjoys working independently and managing priorities
 

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