Appointment Coordinator, Float

2 weeks ago

Eau Claire, United States Marshfield Clinic Health System (MCHS) Full time

Description

:

JOB SUMMARY

The Appointment Coordinator Float serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems’ customer service standards. The Appointment Coordinator Float assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy. This position is not assigned to a specific practice and will spend 50% or more of their time outside of their assigned home department performing Appointment Coordinator functions.

**The Appointment Coordinator Float position receives an additional $1.00 per hour float differential on all hours worked.**

WORK SHIFT ,

Mon-Fri; 8:00 am – 5:00 pm when working in Eau Claire and Chippewa. Mon – Fri; 6:15 am – 4:00 pm when working in Menomonie; variable hours/locations.

JOB QUALIFICATIONS

EDUCATION

Minimum Required: High School diploma or equivalent.

Preferred/Optional: Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.

EXPERIENCE

Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.

Preferred/Optional: Six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience.

CERTIFICATIONS/LICENSES  

Minimum Required: None

Preferred/Optional: None

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