Customer Service Representative
4 weeks ago
PTR TOOL & PLASTICS, LLC
Job Description
Job Title: Customer Service Representative
Department: Sales
Reports To: Sales Administrator
Prepared Date: 11/14/23
OBJECTIVE: To coordinate the daily sales activities at PTR Tool and Plastics in order to maximize customer service expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Will include the following but is not limited to:
Ø Act as point person for all incoming customer service related calls/inquiries
Ø Monitor email inbox for PTR Sales and correspond with customers in a timely manor
Ø Enter sales orders and coordinate daily order entry activity
Ø Expedite orders and advise customer of product availability
Ø *Work with Shipping/Warehouse to fulfill customer orders and resolve problems
Ø * Enter tooling sales orders into system after receipt of purchase order from customer – CSR would be trained as a backup to Sales Administrator
* Joint responsibilities with Sales Administrator position
PREFFERED QUALIFICATION REQUIREMENTS:
Ø 3 years of customer service with preference of experience in manufacturing industry
Ø Thorough competency of Microsoft Office including Excel, Word, and Outlook
*If candidates do not meet all of the above requirements, PTR at its discretion can provide additional training in the appropriate areas for job qualification.
ESSENTIAL TRAITS:
Ø Self-motivated
Ø Good problem-solving skills
Ø Strong interpersonal skills to be able to communicate with all levels of the organization
Ø Good written and verbal skills
Ø Strong ability to manage multiple priorities
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