Customer Service Representative

4 weeks ago


Meadville, United States PTR Tool and Plastics Full time
Job DescriptionJob Description


PTR TOOL & PLASTICS, LLC

Job Description


Job Title: Customer Service Representative

Department: Sales

Reports To: Sales Administrator

Prepared Date: 11/14/23



OBJECTIVE: To coordinate the daily sales activities at PTR Tool and Plastics in order to maximize customer service expectations.



ESSENTIAL DUTIES AND RESPONSIBILITIES: Will include the following but is not limited to:


Ø Act as point person for all incoming customer service related calls/inquiries

Ø Monitor email inbox for PTR Sales and correspond with customers in a timely manor

Ø Enter sales orders and coordinate daily order entry activity

Ø Expedite orders and advise customer of product availability

Ø *Work with Shipping/Warehouse to fulfill customer orders and resolve problems

Ø * Enter tooling sales orders into system after receipt of purchase order from customer – CSR would be trained as a backup to Sales Administrator


* Joint responsibilities with Sales Administrator position


PREFFERED QUALIFICATION REQUIREMENTS:


Ø 3 years of customer service with preference of experience in manufacturing industry

Ø Thorough competency of Microsoft Office including Excel, Word, and Outlook



*If candidates do not meet all of the above requirements, PTR at its discretion can provide additional training in the appropriate areas for job qualification.



ESSENTIAL TRAITS:


Ø Self-motivated

Ø Good problem-solving skills

Ø Strong interpersonal skills to be able to communicate with all levels of the organization

Ø Good written and verbal skills

Ø Strong ability to manage multiple priorities




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