Vice President, Technical Operations

Job DescriptionJob Description

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

Responsibilities

• Oversee and manage BetMGM Cybersecurity team and policies
• Develop IT strategic plans, policies, and procedures to ensure that the department operates effectively and reliably
• Create a cohesive strategy for online gaming technology operations
• Direct all IT Delivery activities
• Own SMO, retail technical operations, all technical solutions and testing, and ITSM
• Serve as product owner for technology operations backlog
• Develop service level agreements (SLAs) for the help desk
• Manage vendor relationships
• Manage the new hybrid office approach
• Provide senior technical expertise and support to all direct reporting teams
• Ensure support models are in place for all new state rollouts
• Manage Kanban boards to monitor, adapt and improve
• Ensure the evaluation of emerging technologies
• Attend relevant sprint retrospectives
• Ensure agreed SLAs are met and report on any exceptions
• Responsible for the continuous review of existing technology operations, to enhance performance and/or operational costs
• Ensure the removal of technical resource silos and technical debt
• Provide full transparency through the use on online dashboards and metrics
• Responsible for ensuring we meet regulatory SLA for all technical responses
• Responsible for monitoring KPI's, involved in establishing OLA
• Ensure that all team members adhere to agreed upon operational processes
• Ensure engineers are encouraged to participate in the technical guilds and provide guidance on guild initiatives
• Promote use of DevOps culture
• Promote an honest and transparent culture

Essential Functions

• Must be able to stand or sit and operate computers and other technological devices for extended periods of time

Qualifications

• Bachelors or advanced degree in technology preferred but not required
• Strong experience in the online gaming sector, minimum of 5 years' experience
• Strong experience in technology operations sector, minimum of 10 years' experience
• Extensive expertise on computer software and hardware, including servers and systems
• Experience in working in a highly regulated industry
• Process enhancement - in this role, IT managers develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital
• strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization
• Problem-solving skills - this role also requires excellent problem-solving skills, especially when it comes to directly addressing user issues with software, hardware, and servers
• Budget management - IT operations managers oversee department budgets and capital expenditures, so they need strong financial management and budgeting skills
• Extensive experience in managing geographical dispersed teams and systems
• Strong problem solving and analytical skills
• Strong management and interpersonal skills - capable of communicating and influencing at all departmental levels and with both technical and non-technical individuals
• Strong technical background; with experience in the following areas:
  • Network technologies; LAN, WAN, MPLS, VPLS, BGP, etc.
  • Server technologies; Linux (Red Hat), Unix (Solaris), Windows, VMware, etc.
  • Storage technologies; SAN, Storage Array, Enterprise Backup
  • Cloud, private, external, hybrid
  • Automation, puppet, chef, vendor orchestration tools
  • DWH
  • Corporate Office support
• Excellent written and oral communication skills with a strong service focus
• Experience working with geographically dispersed teams
• Experience in managing in high data volume and high security environments
• Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged
• Drives change and continuous improvement - thrives on change and is continually looking for new ways to improve operations and capabilities

The annual salary range for this position is $208,240 to $286,330. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

Believe in Your Game - Take your shot There's a freedom to explore ideas usually only start-ups are lucky enough to experience.

Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.

Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.

Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

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