We have other current jobs related to this field that you can find below

  • Certified Pharmacy Technician

    3 weeks ago

    Orlando, United States LaSalle Network Full time

    LaSalle Network is excited to partner with a prominent specialty pharmacy in Orlando, FL, and we're on the lookout for a Certified Pharmacy Technician to join their dynamic team. This is a fantastic opportunity to be part of a cutting-edge pharmacy while making a meaningful impact on patient care in a vibrant community. If you're a certified professional...

  • Desktop Support Technician

    3 weeks ago

    Orlando, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Orlando, FL 32801. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small...

  • Desktop Support Technician

    3 weeks ago

    Orlando, Florida, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Orlando, FL 32801.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • Network Technician

    2 months ago

    Orlando, United States Just Write Inc Full time

    Job DescriptionJob DescriptionGeneral FunctionThis position provides highly responsible technical support and guidance for trunked radio, voice, and data network communications for all County departments. Performs complex testing and analysis of all elements of the Enterprise network, recommends and implements solutions for issues concerning all network...

  • Help Desk Support Technician

    4 weeks ago

    Orlando, United States Thinkport GmbH Full time

    Job DescriptionJob DescriptionWe are a pioneer in the development of innovative cloud technologies and support large German-speaking companies with projects in the areas of cloud migration, development and training.We have the best Support Technicians in the business. They have extensive networking and computer experience, excel in their communication...

  • Network Engineer

    2 weeks ago

    Orlando, United States Kavaliro Full time

    Systems/Network EngineerDivision: Managed IT ServicesKavaliro MSP Division is a Managed IT provider serving a diverse portfolio of clients throughout Florida and several other states. We offer comprehensive IT management, acting as the entire IT department for some clients and solving complex networking challenges for others, particularly in cloud deployment...

  • Network Engineer

    2 weeks ago

    Orlando, United States Kavaliro Full time

    Systems/Network EngineerDivision: Managed IT ServicesKavaliro MSP Division is a Managed IT provider serving a diverse portfolio of clients throughout Florida and several other states. We offer comprehensive IT management, acting as the entire IT department for some clients and solving complex networking challenges for others, particularly in cloud deployment...

  • IT Network Engineer

    4 days ago

    Orlando, United States Rosen Hotels & Resorts Full time

    Summary The IT Network Engineer plays an essential role in the daily operations of the Enterprise network. It is responsible for creating IT networks for Organizations' businesses. Their duties include but are not limited to installation, configuration, ongoing maintenance, testing, and troubleshooting of IT network infrastructure systems, as well as daily...

  • Network Tech 1

    3 months ago

    Orlando, United States Black Box Full time

    Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in: Racking and stacking of network devices Cable patching Physical layer troubleshooting Equipment disposal activities Installing and troubleshooting Cisco and Avaya IP phones This position will support...

  • Desktop Support Technician NEW 9-6-24

    22 hours ago

    Orlando, United States PROFESSIONAL STAFFING SERVICES GROUP INC Full time $22 - $23

    Job DescriptionJob DescriptionProject Duration: 4 months, with the possibility of extension to 6 months.Location: Various hospital facilities throughout Central Florida.Job Summary:The Computer Technician will play a crucial role in organizing IT closets across multiple hospital facilities in Central Florida. This involves managing and installing cabling...

  • Prior Authorization Specialist

    3 weeks ago

    Orlando, United States HealthCare Support Full time

    Job DescriptionJob DescriptionPrior Authorization- Pharmacy Technician Healthcare Support is actively seeking a Prior Authorization Pharmacy Technician to fill an opening with an innovative pharmacy benefits management company, located in Orlando, FL. Daily Responsibilities for Certified Pharmacy Technician:· Serve as account support to internal teams for...

  • Field Service Network Technician

    3 months ago

    Orlando, Florida, United States NBC Universal Full time

    JOB SUMMARY: Responsible for performing preventative, diagnostic, and corrective maintenance of all ride and show control network systems; provides technical support in the day-to-day park operation of large servers controlling the ride and show network and associated network equipment, human maintenance interfaces, and wireless technology.MAJOR...

  • IT Support Technician

    5 days ago

    Orlando, Florida, United States Resource Logistics Full time

    Job Title: Desktop Support Specialist Location: Orlando, FL Mode : Contract (6+ Months) Rate - $21/hr on W2 (No Benefits) Key Responsibilities: - - Provide assistance in troubleshooting corporate software applications by utilizing a Knowledge Base and directing issues to the suitable support teams as necessary. - Adhere to all escalation...

  • AD Network Engineer/Architect

    4 weeks ago

    Orlando, Florida, United States Marriott Vacations Worldwide Full time

    Position SummaryAs a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under limited supervision, but within established guidelines,...

  • Nutritional Support Specialist

    5 days ago

    Orlando, Florida, United States Cohen Veterans Network Full time

    About Us: For over five decades, Cohen Veterans Network has been a prominent non-profit organization dedicated to providing exceptional behavioral health services across the nation. With a commitment to serving thousands of clients annually, our network is recognized for delivering top-tier mental health care and is frequently consulted as a leading...

  • AD Network Engineer/Architect

    4 weeks ago

    Orlando, United States Marriott Vacations Worldwide Full time

    Position Summary As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under limited supervision, but within established...

  • Multimedia Support Technician

    5 days ago

    Orlando, Florida, United States University of Central Florida Full time

    Position Overview:The Multimedia Support Technician is a foundational role within Tier II IT assistance, ideal for individuals who have acquired some audiovisual (AV) expertise through various experiences and are capable of diagnosing and resolving AV-related challenges. This position emphasizes support for classroom incidents, routine checks, and...

  • Enterprise Technical Support Specialist

    5 days ago

    Orlando, Florida, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking an Enterprise Technical Support Specialist for a contract-to-hire opportunity. The successful candidate will possess experience in addressing general networking and telecommunications inquiries in a remote support environment. Exceptional customer service skills and a foundational understanding of issues within the Network...

  • Helpdesk Technician Level 1

    3 months ago

    Orlando, United States i-Tech Support, Inc. Full time

    Job DescriptionJob Description Job Title:             Helpdesk Technician Level 1Department:     Managed ServicesReports to:         Helpdesk ManagerFLSA Status:       Non ExemptPosition Overview:As a Tier 1 Helpdesk Support professional, your primary responsibility is to provide technical assistance and support to end-users...

  • IT Technician

    1 month ago

    Orlando, United States Miami Beach Medical Group Full time

    Clinical Care Medical Centers is looking for an IT technician responsible for providing technical support and assistance to users and organizations regarding computer systems, hardware, software, networks, and related technologies. Their key responsibilities include troubleshooting technical issues, maintaining hardware and software, managing networks,...

Network Support Technician

2 months ago

Orlando, United States TEKsystems Full time
Job DescriptionJob Description

Description:

A Network Operations technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Cable services) will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of the network issue. If tech is unable to resolve the issue he or she will escalate the ticket to the appropriate team which can be multiple teams: NOC, Network Administration, Engineering, Field Operations, etc.

Our client is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Our client is the industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs.

As a knowledgeable and confident Enterprise Technical Support I, you focus on enhancing and simplifying the client experience. With a positive and patient attitude, you provide frontline assistance from our 24/7 operations center to business clients who subscribe to our voice, video, data and managed services. You excel at connecting with clients, troubleshooting potential technical issues and proactively addressing situations by providing step by step directions towards a resolution. You accelerate the resolution process by collaborating with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint. You report directly to the Manager of Enterprise Technical Support for goals, guidance and assistance.

The ETS Technician will work with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint.

What you will do:

• Embody quality service by providing a reassuring voice during the resolution of a client’s networking or technical difficulties.

Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams.

• Coordinate resolution efforts with additional departments while monitoring and apprising clients.

• Improve department processes and technologies through the investigation and identification of the root cause of technical problems.

Required keys for success:

• Experience in technical support environment in a 24/7 Technical Assistance Center (TAC), NOC or operations center environment.

• Experience network troubleshooting in a 24/7 operations center.

• Experience working with either fiber-based networking such as Fiber Internet Access, High-Speed Data, Ethernet,

• Managed WiFi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services.

• Experience with network protocols, radio frequency (RF), routers, layer-2 switches, virtual private network (VPN), course wavelength division multiplexing (CWDM), hybrid-fiber coax (HFC) plant and delivery system, routing protocols and policies, Wi-Fi and voice over internet protocol (VoIP) platforms.

• Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate to provide quality service.

• In-depth knowledge of enterprise hardware and software technical environments.

• Know the pros and cons of coaxial cable and fiber optics.

• Learn quickly within a team environment.

• Ability to thrive under pressure while making decisions independently, resolving issues and demonstrating a sense of urgency.

Additional Skills & Qualifications:

Someone with an A+, Network +, or CCNA is highly recommended.