Sales Administrator

7 days ago

Monrovia, United States Technical Works Specialized Staffing Full time
Job DescriptionJob Description

Sales Administrator Position - Monrovia, CA 

Monday thru Friday - 7:30am to 4:30pm

Position Summary:

Under general supervision of the Customer Service Supervisor, act as a liaison between customers and Sales, Production, Quality and Shipping departments to respond to customer inquiries, manage changes to orders, initiate requests to expedite orders. Provide order status updates to customers upon request, order booking, as well as processing, resolve customer complaints and orderrelated issues. The Sales Administrator will work in conjunction with the Inside Sales Department to ensure timely and efficient order fulfillment and excellent Customer Service.

This position will utilize confidential information, Confidentiality Agreement is strictly enforced.

Essential Functions:

• In conjunction with the Customer Service Supervisor, support daily activities of the Inside Sales Dept. and Business Development Reps. This includes cc’ing Business Development on information as it relates to their customer accounts (open order reports, pending notifications).

• Monitor and update assigned Customer Portals.

• Review and confirm booked orders.

• Proactively communicate directly with customers (via phone/fax/email) to provide important and timely details regarding their order status.

• Coordinate with Contract Review to provide any missing information required for job status. Assist in obtaining information from the customer to process orders as needed.

• Problem solve in a timely manner to all customer inquiries and complaints. Escalate customer concerns to the Customer Service Supervisor when needed.

• Complete open order reports with up-to-date customer scheduling information by email or Customer Portal. Monitor order progress to identify potential delays.

• Interface regularly with other departments within the company to expedite and service orders.

• Monitor Pending Report daily and communicate delays and recovery dates to Customer.

• Provide support for Quality and Compliance Departments by obtaining needed documents or specifications.

• Advise Production Control department of various customer needs daily.

• Process Purchase Orders and Change Orders through the electronic filing system.

• Assist Sales in managing Kanban and LTAs (Long Term Agreements) by monitoring forecasts, releases from inventory as needed and communicating with production when inventory is low.

• Respond to Customer inquiries (order status, shipping information, initial CRM issues, etc.)

• Assist MRB group to gain resolution via customer communications.

• Provide periodic feedback to Business Development and Marketing on account progress, additional contacts, customer requests, and new opportunities.

• Maintain a high level of Customer Service with superior efficiency, accuracy, and urgency.

• In conjunction with the Customer Service Supervisor, provide training within department groups and/or other departments as needed.

• Perform other duties as assigned.

Skills, Knowledge, and Experience:

• A minimum of 2+ years of relevant customer support experience working in an office or clerical environment is required. Experience working in a manufacturing environment is a plus.

• Highly proficient with MS Office (Outlook, Word, Excel) and Internet.

• Knowledge of computer systems/manufacturing software programs such as JobBoss or Docuware is a plus.

• Strong attention to detail with exceptional organizational skills.

• Excellent research, analytical, and problem-solving skills.

• Ability to multi-task, prioritize, and work independently is essential.

• Excellent written and verbal communication skills.

• Strong judgment and discretion regarding confidential information.

• Ability to adapt quickly to changing priorities and respond to unforeseen requests.

• Ability to interface with all levels of employees and management.

Company DescriptionAs a women/minority owned staffing company, we currently are certified with the following organizations: SBA 8(a), Southern California Minority Business Development Council, Metropolitan Water District of Southern California, Women Business Entity, Minority Business Entity, and as a Disadvantaged Business Entity.Company DescriptionAs a women/minority owned staffing company, we currently are certified with the following organizations: SBA 8(a), Southern California Minority Business Development Council, Metropolitan Water District of Southern California, Women Business Entity, Minority Business Entity, and as a Disadvantaged Business Entity.

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