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RCM Customer Service Representative

4 months ago

Spring, United States Visualutions, Inc. Full time
Job DescriptionJob DescriptionAt Visualutions, the RCM Customer Service Representative supports customers by providing helpful information, answering billing questions, and responding to complaints. This position is the front line of support for clients and patients and requires patience, excellent listening skills, and strong attention to detail. Seeking Spanish/English bilingual Candidates for this position.

Responsibilities:

  • Handle inbound and outbound customer service calls professionally and effectively
  • Resolve customer complaints and issues promptly and satisfactorily
  • Verify patient identity and protect their privacy and confidentiality
  • Take and process credit card payments by phone
  • Record customer interactions and feedback in Helpdesk
  • Communicate and coordinate with colleagues as needed
  • Follow HIPAA guidelines and perform other assigned duties

Qualifications:

  • High school diploma or equivalent
  • Excellent customer service, problem-solving, and communication skills
  • Ability to sit at a computer terminal for long periods and work in a call center environment
  • Ability to work independently, flexibly, and creatively


Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Flexible spending account
  • Employee assistance program
  • Flexible schedule
  • Paid time off

Schedule: Monday - Friday