Front of House Manager

2 weeks ago

Hopkins, United States Oak Ridge Country Club Full time
Job DescriptionJob Description

Oak Ridge Country Club has an exciting opportunity for a Front of House Manager to lead our service teams. The Front of House Manager at Oak Ridge is responsible for setting and delivering the service standards and expectations for the food and beverage service team.

Mission Statement

“Oak Ridge, founded as a Jewish country club in 1921, exists today to provide premium amenities and experiences to a diverse membership.”

 The Front of the House Manager is responsible for the hiring, training, and continuous development of the service and bar staff. The FOH Manager will utilize strong emotional intelligence to impartially communicate and motivate the service staff to maximize their potential and the success of the operation. They will be fully engaged to ensure a pro-active approach to enhance the member experience. They will have a strong attention to detail, and enjoy working with, and collaborating with all team members, club-wide. Participates in opening and closing shifts to ensure safety and preservation of the club.

Becoming part of the Oak Ridge team means embracing the responsibility of nurturing a welcoming environment for our members. Here, we prioritize creating a home away from home where memories are cherished, relationships flourish, and we honor over 100 years of tradition.

Brand Vision

“Rooted in our past, embracing our future.”

 The Front of the House Manager will maintain a high level of member contact throughout the service hours. They will be a strong communicator, and an active listener. They will be able to make decisions and work through any member interactions with the ability to diffuse complaints in a peaceful manner. They will be ensuring the service staff is responsible, enthusiastic, and fully trained with adherence to services standards set in place. They will have the ability to prioritize tasks and move through the space delegating and directing staff as needed based on member flow. There will be a open line of communication with the Food and Beverage Director so that staffing levels are at the needed level to match member service.

Requirements

Expected Hours of Work: Due to the nature of our business, the schedule varies based on Club activities. Most Friday and Saturday evenings and Sundays (during high season) are required.

Salary: Commensurate with qualifications and experience.

Reports to: Food and Beverage Director

Qualifications:

Competencies

• Strong leadership skills

• Ability to build, train, and maintain a positive team atmosphere

• Enjoys engaging in member interaction yet is still able to assist and lead staff at the same time

• Polished, professional appearance and presentation

• Strong attention to detail and is able to move fluidly from task to task

• Outgoing, friendly demeanor

• Computer literate and comfortable with technology

• Team-oriented

 

Preferred Education and Experience

• Three to five years management experience within the hospitality industry preferred, but not necessary.

• Prior serving experience in a fine dining environment

• Excellent time-management skills

 

Compensation & Benefits:

• Health, dental, and life/disability insurance in accordance with club policy

• Paid Time Off (PTO)

• 401k matching program in accordance with club policy

• Complimentary employee meals

Company DescriptionFounded in 1921, Oak Ridge Country Club is a private club, rich with tradition and pride. With an impressive clubhouse, superior golf, swimming, and tennis facilities, a fitness center and world-class staff, it is easy to see why we remain an oasis for our members and a pillar in our community.

Our greatest asset is a well-trained, gracious staff of team members. It is extraordinary service our members have come to rely on, and our goal is to hire, train, and retain only those individuals who will help us deliver a level of service that will continue to set Oak Ridge apart as a premier club.Company DescriptionFounded in 1921, Oak Ridge Country Club is a private club, rich with tradition and pride. With an impressive clubhouse, superior golf, swimming, and tennis facilities, a fitness center and world-class staff, it is easy to see why we remain an oasis for our members and a pillar in our community.\r
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Our greatest asset is a well-trained, gracious staff of team members. It is extraordinary service our members have come to rely on, and our goal is to hire, train, and retain only those individuals who will help us deliver a level of service that will continue to set Oak Ridge apart as a premier club.

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