Field Service Technician

1 month ago

Katy, United States OverBytes IT Solutions Full time
Job DescriptionJob Description

 

OverBytes IT Solutions is seeking an IT Support Field Service Technician / Network Administrator. This position is responsible for maintaining the design and integrity of client systems, including customer provided and hosted software, as well as providing technical assistance to mostly system and network requests, and escalated end user and application support issues.

 

OverBytes serves as the IT Service provider for over 400 Dental Practices in the Houston and its surrounding cities.

 

Applicants must have experience in working with active directory, networks for small to medium size businesses and must be highly motivated and willing to work in a demanding and constantly evolving environment. In addition candidate will be expected to install network, audio & video cabling and be proficient with basic tools needed for such tasks.

 

Knowledge, Skills, and/or Abilities Preferred:

· Diagnose skills of technical issues.

· Service awareness of all organization’s key IT services for which support is being provided.

· Understanding of support tools, techniques, and how technology is used to provide IT services.

. Must be able to climb a ladder, install necessary cables and use tools proficiently i.e. drills, screwdrivers, etc.

. Should have a strong knowledge of Physical Layout of network equipment

· Proficient with general office applications.

· Strong organizational, presentation, and customer service skills.

· Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care.

· Ability to multi-task and adapt to changes quickly.

· Self-motivated with the ability to work in a fast moving environment independently or with a team.

· 2 years of IT experience.

 

Primary Responsibilities:

· IT Support relating to issues with the internal systems and network infrastructure.

· IT Support relating to issues with Dental Practice Management Software

· Support services for Microsoft related technologies: Windows Server, Exchange, SQL, Hyper-V, etc.

· Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

· Administer hosted and cloud solutions for customers.

· Support disaster recovery solutions.

· Remote access solution support: VPN, Terminal Services, etc.

· Document maintenance for all computer systems and network infrastructure.

· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

 

Additional Duties and Responsibilities:

· Escalate service or project issues that cannot be completed within agreed service levels.

· Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.

· Travel to multiple customer locations on a daily basis.

· Work through a daily schedule that has been established through the dispatch process.

· Work through project tickets and phases in tool as assigned by a Service Manager.

· Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

· Document internal processes and procedures related to duties and responsibilities.

· Responsible for entering time and expenses as they occur.

· Attend staff meetings as required

 

Desired Skills and Experience

Technical Support, Computer Assembly. Active Directory, Windows Server, Servers, Network Administration, Networking, Troubleshooting, Microsoft Exchange, System Administration, Help Desk Support, Windows, Computers, Multi-Function Printers, Scanners, Maintenance & Repair, Configurations, Internet Protocol Suite (TCP/IP), Upgrades, Desktop Computers, Laptops, Workstations, Remote Access, Desktop Environment, Network Communications, PC, Install, System Deployment, Network Infrastructure, Customer Service

Company DescriptionWe are a family owned and operated business in Katy, TX that has been in place for 14 years. We specialize in the medical and dental IT Fields. Wea re focused on HIPAA compliance and Cybersecurity.Company DescriptionWe are a family owned and operated business in Katy, TX that has been in place for 14 years. We specialize in the medical and dental IT Fields. Wea re focused on HIPAA compliance and Cybersecurity.

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