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Data Analyst with Success Factors

3 months ago

Syracuse, United States SOFT Inc Full time
Job DescriptionJob Description

SOFT's client, located in Syracuse, NY is looking for a Data Analyst with Success Factors for a long term contract assignment. This is a hyrbid role.

 

Candidates must have Success Factors Expertise. Work Day experience is not a fit for this role. Subject matter expert around data and metrics Candidate will be implementing ServiceNow module. Understanding around metrics and KPIs.

 

Job Purpose

As part of our ambitious program, we are seeking a highly skilled and motivated individual to join our team as a Service Management Process & Performance Metrics Lead. In this role, you will be responsible for establishing robust and critical end-to-end process performance metrics to ensure the successful deployment and ongoing effectiveness of Success Factors and integrated tech stack.

The successful candidate will have a deep understanding of end-to-end HR processes in HR and the experience to help us develop critical performance metrics, SLAs, reporting, dashboards etc. as well as operationalizing ensuring that we are in the best possible position to monitor the health of the processes on an ongoing basis and to drive continuous improvement activity.

Responsibilities:

Performance Metrics Development:
• Work with the People Process Team and other stakeholders to define and implement the key performance metrics required to assess the ongoing health of end-to-end HR processes
• Establish essential operational level agreements (OLAs) for interconnected relationships within the technical environment, such as the transfer of systems and processes between different functions.
• Establish and implement a comprehensive performance measurement framework to track and report on the effectiveness of end-to-end HR processes
• Establish and implement the required assurance and governance required to effect process adherence
 

Service Management Processes Optimization:
• Assess current service management processes and identify areas for improvement.
• Collaborate with cross-functional teams to support the design, implementation, and optimisation of service management workflows.
Continuous Improvement:
• Developing and implement the reporting, cadence and framework required to drive continuous improvement initiatives by analysing performance metrics and identifying opportunities for enhancement.
• Proactively address process bottlenecks and inefficiencies to ensure optimal utilisation of the technology stack
 

Stakeholder Collaboration:

• Work closely with stakeholders, including HR, IT, and other relevant departments, to understand their requirements and align service management processes with organisational goals.
• Foster strong relationships with internal teams to drive collaboration and ensure successful implementation and adoption of the new metrics.
Documentation and Training:
• Develop comprehensive documentation for service management processes and performance metrics.
• Provide training and support to process operators to ensure a smooth transition and adoption of the new ways of working
• Handover effectively to Business as Usual (BAU)
 

Technical/Specialist Skills & Experience
• In-depth knowledge of Success Factors, Service Now and other HR solutions in the Recruitment and Talent space.
• Strong project management skills and the ability to manage complex, cross-functional initiatives.
• Excellent communication skills and the ability to convey technical concepts to non-technical stakeholders.
• Exceptional stakeholder management and engagement skills
 

Qualifications
• Bachelor's degree in HR Management, Business Administration, IT, or a related field. Master's degree is a plus.
• Extensive experience in HR process optimization, end-to-end performance metrics development and system architecture design, with a focus on HRIS and HCM platforms.
• Prior consultancy, system implementation and change management experience strongly desired.