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CCTV/Alarm Service Technician

3 months ago

Tempe, United States Air Comm Full time
Job DescriptionJob Description

About Us

Join our team

Welcome to SentraCam, where innovation meets communication Since 2015, we've been on a mission to revolutionize Security for clients nationwide. We tailor our services to fit the unique needs of every industry, big or small. We specialize in integrated technologies from AI integration, camera functions, solar power, and more to find the right solution for our customers. With a knack for creativity and a passion for problem-solving, we're not just your average security provider—we're your trusted partner in navigating the ever-changing landscape of connectivity. Join us as we continue to soar to new heights, making waves in the world of Mobile Security Solutions.

Location

Phoenix, AZ

Employment Type

Full-Time, Regular, Non-Exempt

Manager Position

No

Reports To

Regional Service Manager or designee

Travel

25% - 50%

Revision Date

May 2024

Summary of Functions

As a Senior LMR (Land Mobile Radio) Technician at SentraCam, you will play a pivotal role in the installation and maintenance of wireless communications systems. You will be responsible for providing exceptional service to our clients, utilizing your technical expertise to deliver imaginative solutions tailored to their requirements.

Job Duties:

  • Installation and servicing of physical security systems, to include CCTV, surveillance, access control, and other low voltage systems.

  • Troubleshoot CCTV, cameras, access control systems.

  • Pull indoor and outdoor network cabling.

  • Terminate different types of network, and electrical cabling.

  • Install and repair fixed and mobile video surveillance camera systems.

  • Install and repair access control systems.

  • Troubleshoot basic DC electrical, IP network, and wireless issues in fixed and mobile equipment, including solar panels.

  • Travel to remote locations to provide our customers with the our services.

  • Train other techs in CCTV, Surveillance, and access control systems and their installation, including repair and troubleshooting.

  • Work with other trades, subcontractors, and customers in a polite and professional manner.

  • Document all work, milestones, and project defiecienes using specified systems.

  • Minimum 1+ years of experience with the installation and service of physical security systems, Access Control, and CCTV.

  • Working knowledge of IP networking, subnets, VLANS, gateways, and IP addressing

  • Experience with basic DC electricity and use of a Multimeter/DMM.

  • Experience working at heights on a ladder, manlift, or bucket truck.

  • Ability to do device installation, equipment mounting, and connecting the system to the customer network.

  • Comprehension of mechanical systems, digital circuits, and electrical systems to enable installation and troubleshooting.

  • Ability to read and interpret building floor plans and diagrams.

  • Use of basic hand and power tools.

  • Use test equipment to verify installation.

  • Troubleshoot basic issues across various CCTV/Surveillance/Access Control systems.

  • Ability to obtain appropriate licensure.

  • Ability to perform physical tasks like walking, standing, driving, lifting up to 50lbs, and ascending / descending ladders and stairs.

  • A valid AZ driver’s license.

  • Ability to be insured under company vehicle insurance policy.

  • Ability to pass a background check, motor vehicle check, and customer required drug screen.

  • Work outside normal business hours as deemed by project/task.

  • Other duties as assigned.

Experience/Education

  • Professional electronics background.

  • Proven experience in operating test equipment (Communications Service Monitors, Watt meters, TDRs, FDRs, Multimeters)

  • Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances, as well as possess and maintain a clean driving record.

  • High school diploma/GED or equivalent.

  • Valid Driver’s License and ability to drive on behalf of company business.

  • Company will provide additional training, as necessary.

Knowledge, Skills, and Abilities

  • Ability to be on-call.

  • Familiarity with IP networking.

  • Amag

  • Lenel

  • Genetec

  • S2

  • Milestone

  • Exacq

  • Kantech

  • Pelco

  • Avigilon

  • Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.

  • Must be able to solve customer problems quickly during stressful situations.

  • Knowledge of configuration and testing of channel banks, routers, hubs, and switches.

  • Ability to develop and present technical training.

  • Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel.

  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.

  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

  • Above average oral and written communication skills, and creativity applied to resolution of issues.

  • Highly proactive and responsive to internal and external customers

  • Ability to exercise independent judgment and advise project leadership on complex issues

  • Good problem-solving skills/decision-making skills.

  • Strong attention to detail.

  • Commitment to excellence and high standards.

  • Ability to work with all levels of management.

Physical Demands

The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

  • Lift, carry and push/pull at least 50 pounds without difficulty.

  • Be able to stand or walk on a project site for extended durations.

  • Climb in and out of equipment.

  • Ability to communicate effectively with vendors, management, and other co-workers, both individually and in front of a group is important.

  • Ability to prepare, inspect and review documents is a critical component of this role.

  • Regular use of the telephone and email for communication is also essential.

  • Sitting for extended period is common.

  • Good manual dexterity for the use of common office equipment such as computers, calculator, copiers, and fax machines.

  • Good reasoning ability and decision-making is important.

  • Able to understand and utilize management reports, memos, and other documents to conduct business.

The following physical activities or abilities are commonly, but not always, associated with field project sites.

  • Be able to stand or walk on a project site for extended durations.

  • Climb in and out of equipment.

  • When on project sites or if performing some types of work activity wear all required Personal Protective Equipment (PPE) including, but not limited to, earplugs, protective eyewear, gloves, hard hat, steel toed work boots, and high visibility safety apparel.

Work Environment

The job environment may vary, but commonly associated outdoors at construction sites, mine sites, hotels, and hospitals.


The following environmental/atmospheric working conditions are commonly, but not always, associated with the performance of this position. The actual working conditions will vary.