Patient Care Navigator

6 days ago

Cupertino, United States PsiNapse Technology, Ltd. Full time
Job DescriptionJob Description

Our client in Cupertino is looking for a Patient Care Navigator to join their team on a 3 month contract to hire basis.  Ideal candidates will have excellent customer service skills and have an understanding of medical terminologies.  This role is 100% onsite in Cupertino and the pay is between $27.00 - $30.00 per hour.

 

RESPONSIBILITIES:
 

  • Actively promote and sell fertility packages, products, and services to prospective customers seeking access to network clinics.
  • Contribute both individually and collaboratively as part of a team to achieve sales goals for our valued customers.
  • Thoroughly follow up on incoming leads, including web form submissions and phone inquiries.
  • Assist newly interested patients by explaining the various fertility treatment service packages, financial options, and pricing details available to them.
  • Maintain a rigorous follow-up schedule for each patient to ensure consistent engagement and support throughout their journey.
  • Handle the review and processing of program applications efficiently.
  • Prepare patient contracts and packages to streamline the onboarding process.
  • Act as a liaison between patients and fertility clinics to facilitate a seamless patient experience.
  • Address patient inquiries promptly, expediting their path to treatment and enhancing overall customer satisfaction.
  • Manage loan applications and provide essential information related to treatment costs, billing, and collections.
  • Collaborate closely with the patient's clinical team to coordinate patient requirements and recommended treatment options effectively.
  • Foster positive relationships with personnel at network clinics.
  • Utilize the contact management system (CRM) to meticulously document patient interactions, clinic engagements, transactions, and sales details.
  • Engage with clinic, sales, and marketing departments to discuss clinic-related matters, trends, and engagement strategies.
  • Offer valuable feedback on the patient services process to help optimize efficiency and workflow.
  • Assist in maintaining both physical and electronic files in an organized manner.
  • Actively participate in departmental and company-wide operations meetings, offering valuable insights and feedback.
  • Contribute to various ad-hoc projects as required.
  • Undertake additional administrative support tasks as assigned.


QUALIFICATIONS:
 

  • Bachelor’s Degree preferred, or equivalent related work experience
  • Minimum of three to five years’ of patient interaction experience and/or minimum of three years call center customer service experience
  • One or more years’ experience working with Salesforce is ideal
  • Experience with preparing documents, printing, scanning, and faxing
  • Knowledge of HIPAA Privacy Rule
  • Knowledge of the fertility treatment process and terminology is a positive
  • Excellent verbal and written communication skills
  • Excellent customer service and computer skills
  • Positive attitude, enthusiasm, and adaptability/flexibility
  • Strong attention to detail and accuracy
  • Solid interpersonal skills, team player
  • Ability to multi-task
  • Ability to handle a high volume of calls
  • Organize work, set priorities, meet critical deadlines and follow up on assignments with minimal direction
  • Must be adaptable and have the ability to approach all tasks with a down-to-earth attitude, pleasant demeanor, sense of humor, and desire to have fun
  • WPM 50+ preferred
  • Spanish speaking is a positive



PHYSICAL REQUIREMENTS:
 

  • May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
  • Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
  • Must be able to bend at the knees and waist frequently
  • Must be able to repetitively use a telephone and a computer mouse and keyboard.



All employment is contingent on candidates providing at least two positive professional references from prior managers.
We are looking for local candidates only.  U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.

  • Care Navigator I

    6 days ago

    Cupertino, California, United States AC Wellness Full time

    SUMMARYAt AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in...

  • Care Navigator I

    7 days ago

    Cupertino, California, United States AC Wellness Full time

    SUMMARYAt AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in...

  • Care Navigator I

    7 days ago

    Cupertino, California, United States AC Wellness Full time

    SUMMARY At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in...

  • Care Navigator I

    4 weeks ago

    Cupertino, United States AC Wellness Full time

    SUMMARYAt AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in...

  • Care Navigator I

    2 weeks ago

    Cupertino, United States AC Wellness Full time

    SUMMARY At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in...

  • Care Navigator I

    4 weeks ago

    Cupertino, United States AC Wellness Full time

    SUMMARY At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in...

  • Care Navigator I

    2 weeks ago

    Cupertino, United States AC Wellness Full time

    SUMMARY At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in...

  • Care Navigator

    3 weeks ago

    Cupertino, United States AC Wellness Full time

    * Responds to all guest requests professionally and in a personable, accurate, and timely manner. * First point of contact for guests and patients entering the wellness centers. Ensures an effective and positive check-in process. Collect/verifies insurances and co-pays. * Handles all guest interactions with the highest level of hospitality and...

  • Nurse Coordinator

    3 weeks ago

    Cupertino, United States AC Wellness Full time

    At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in turn...

  • Nurse Coordinator

    3 weeks ago

    Cupertino, United States AC Wellness Full time

    At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in turn...

  • Nurse Coordinator

    4 weeks ago

    Cupertino, United States VALID8 Financial Full time

    At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in turn...

  • Nurse Coordinator

    3 weeks ago

    Cupertino, United States VALID8 Financial Full time

    At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in turn...

  • Nurse Coordinator

    6 days ago

    Cupertino, California, United States VALID8 Financial Full time

    At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in turn...

  • Senior Mechanical Engineer

    2 weeks ago

    Cupertino, United States Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the worlds most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Senior Mechanical Engineer

    5 hours ago

    Cupertino, United States Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Senior Mechanical Engineer

    3 weeks ago

    Cupertino, United States Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Teacher - Kennedy Middle School

    3 weeks ago

    Cupertino, United States KinderCare Education Full time

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...

  • Teacher

    3 weeks ago

    Cupertino, United States KinderCare Education Full time

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...

  • Senior Financial Accountant

    2 weeks ago

    Cupertino, United States Curi Full time

    Title Senior Financial Accountant Location Remote About Us Curi is a full-service advisory firm that serves physicians and medical practices. Equal parts fierce physician advocates, smart business leaders, and thoughtful partners, Curi's advisory, capital, and insurance offerings deliver valued advice that is grounded in client priorities and elevated by...

  • Maternal Fetal Medicine Nurse Coordinator

    2 months ago

    Cupertino, United States NCH Healthcare Full time

    About the Company: This is an opportunity to join a premier healthcare system that is an independent, locally governed non-profit. They are looking for a Maternal Fetal Medicine Nurse Coordinator to provide high-quality care for patients. Job Summary: Coordinate and provide care for patients with high-risk pregnancies Provide education to patients, families...