Care Navigator

2 weeks ago

Cupertino, United States AC Wellness Full time

* Responds to all guest requests professionally and in a personable, accurate, and timely manner.

* First point of contact for guests and patients entering the wellness centers. Ensures an effective and positive check-in process. Collect/verifies insurances and co-pays.

* Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with clinic services and hours of operations.

* Handles multi-phone line system, professionally answering calls, scheduling appointments, and ensuring great communication with patients, staff, and office staff.

* Maintain patient files within EHR systems by updating information and uploading related documents

* Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

* Processes any transactions required to complete the guests visit.

* Assists with other administrative tasks as assigned.

* Maintains the strictest confidentiality

* Duties may include program coordination, as assigned

* Two years of employment in a related position (Client facing, hospitality or sales).

* Excellent communication and interpersonal skills.

* Proven organizational skills.

* Ability to work as a key team member.

* High degree of professionalism.

* Must have excellent computer skills and familiarity with Apple products (iMac, iPad, iPhone).

* Reading, writing & excellent oral proficiency in the English language.

* Ability to quickly learn new procedures and processes.

* High School diploma. AA Degree preferred.

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